Lead Support Engineer at American Nurses Association ANA

Silver Spring, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, ITSM, Collaboration Tools, Microsoft 365, Active Directory, PowerShell, Analytical Skills, Problem-Solving, Communication Skills, Organizational Skills, Planning Skills, Prioritization Skills

Industry

Non-profit Organizations

Description

Career Title: Lead Support Engineer Department: Information Technology Salary: Competitive salary commensurate with experience FLSA: Exempt Career Summary: The American Nurses Enterprise (ANE) is seeking to hire a Lead Support Engineer. The Lead Support Engineer is a member of the Enterprise Services team who is a subject matter expert on the American Nurses Enterprise (ANE) ITSM business process and IT polices. Staff members are accountable for providing support for the ANE’s technology hardware and software. This position will lead Enterprise Services team members in tasking and guide in adherence to approved policy and processes via the ITSM. The Lead Support Engineer will assist in maintaining ANE’s ITSM, Enterprise Service Assets, and the general health of ANE’s IT environment. Responsibilities also include researching, developing, and implementing ANE’s key collaboration environment based on business and technical requirements. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: * Lead support engineer accountable for on-site and remote technical support and training for the Association’s workstation collaboration and file sharing environments (e.g. Microsoft 365, Teams, Adobe Connect, One Drive, ShareFile). * Lead resource and subject matter expert in support of the ITSM and its associated business processes and resources as aligned with ANA SLA’s and KPI’s. * Lead reporting of monthly metrics and trends review on individual, team, Enterprise Services assets, and organization so to make recommendations on business improvements. * Perform other duties as assigned. What you bring to the American Nurses Enterprise: Education * Bachelor’s Degree and seven years specific IT-support experience OR ten years IT-specific support and operations experience. Related Work Experience * 5+ years implementing and supporting workstation collaboration and file sharing environments. * 5+ years of experience in implementing and supporting Microsoft Windows (ver. 10 & 11) Operating System environments. * 3+ years direct responsibility managing Microsoft Office 365 Portal. * 3+ years working with IT and Business stakeholders in research, planning, training, and deployment of enterprise grade applications. * 3+ years of experience in Active Directory administration. Preferred Skills and Experience * Knowledgeable in managing a mid-large size technology portfolio. * Ability to understand policy and business practices and educate staff on their implementation within the organization. * PowerShell scripting language * Strong organizational, planning and prioritization skills. * Strong analytical and problem-solving skills. * Excellent verbal, written communication, presentation, and interpersonal skills. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses™. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: https://www.nursingworld.org/ana-enterprise-jobs/ https://www.linkedin.com/company/american-nurses-association The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Responsibilities

The Lead Support Engineer will provide on-site and remote technical support for the organization's collaboration and file sharing environments. They will also lead the Enterprise Services team in adherence to IT policies and processes.