Lead Support Specialist – Digital Workspace at Scalepoint

Copenhagen, Capital, Denmark -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Support, Mac Support, Microsoft Office, Intune, Active Directory, Entra ID, Jira, Hardware Troubleshooting, Asset Management, End-user Support, Jamf, ISO27001, NIS2, DORA, English Fluency, Danish Fluency

Industry

IT Services and IT Consulting

Description

Aiming for new heights Want to help shape a modern digital workplace where great technology enables people to do their best work? At Scalepoint, we’re looking for someone who thrives on solving technical challenges, improving user experiences, and making everyday IT run smoothly, securely, and efficiently. In this role, you’ll take the functional lead on our Digital Workplace support area together with a skilled colleague, ensuring a high-quality IT experience across the company. But this is more than traditional IT support. You’ll join a tech-driven organization with strong competencies across infrastructure, security, AI, SaaS, and modern workplace technologies. That means you’ll have real influence on how we work, the opportunity to improve and shape solutions, and the freedom to grow into the areas that motivate you most. Mod nye højder Aim Higher with Scalepoint What We Value and Need What kind of geek are you? You bring a practical, curious, and ownership-driven mindset. You care about creating impact rather than chasing perfection and enjoy finding better ways of working without overcomplicating things. You are approachable, enjoy being part of everyday office life, and dare to speak up when something does not make sense. You bring strong experience in end-user support and a solid technical foundation: 7+ years of experience in hardware/software support (mainly Windows, some Mac) Microsoft Office and productivity tools Hardware troubleshooting and support Asset management (focusing onIntune) Active Directory / Entra ID Ticketing systems (we use Jira) It’s a plus if you have experience with Jamf, Atlassian tools, security awareness, or compliance frameworks like ISO27001, NIS2, or DORA — but it’s not a requirement from day one. Fluency in Danish and English is required. What kind of talent are you? Your skills What to dive into What makes you a good fit? What You’ll Do Hvilken nørd er du? Hvilket talent er du? Det vi værdsætter og har brug for Opgaver, du skal fordybe dig i How you will become a success together with us You will not do this alone. Your manager will support you with sparring, priorities, and the backing needed to succeed in the role. Success in the role means that you: Delivertimely, high-quality Digital Workplace support across tickets, calls, and email Providetechnical guidance and mentoring to yourcolleaguein the team Improve workplace tools, processes, and lifecycle management Manage the full asset lifecycle through solid housekeeping and clear ownership Drive Digital Workplace initiatives and collaborate closely with security and infrastructure stakeholders Act as a trusted advisor within the workplace domain Timeframe expectations 0-3 months: land in the team, join the culture, get to know the office while crunching tickets and identifying key improvement opportunities. 3-6 months: Start shaping and driving the Digital Workplace roadmap together with the team. Would you like to join the journey? You’ll become part of a collaborative and ambitious environment where your work has real impact and where your ideas matter. We offer flexibility, strong technical colleagues, and plenty of opportunities to grow both technically and professionally. Are you ready to jump on our ride? Submit your CV as soon as possible. We will review the applications and conduct interviews continuously. If you have any questions about the position, please feel free to contact our CISO and Head of Security and Digital Workplace, Benjamin Vanggaard at bsvj@scalepoint.com Vil du med på rejsen? Ready to Join? About us Scalepoint spirit in everyday life Come as you are. That’s how we prefer it. You can easily leave dress codes, permanent lunch buddies, and corporate business attitudes at home. Our office is filled with kudos and high fives – and we believe that everyone is doing their best. We have employees from 14 nationalities across our offices in Copenhagen, Poland and Switzerland. 63% of us ride a cycle to work. 42% eat vegetarian meals during lunch. 38% are parents. And 52% don't regularly work out. But our sport and events team tries to keep us moving by offering activities such as climbing, mountain biking, running and padel tennis. However, we cannot change the fact that we have a very generous attitude to sweets and cake. But that’s ok; there's a lot to celebrate at Scalepoint. We look forward to hearing from you!

Responsibilities

Lead the functional support for the Digital Workplace, ensuring high-quality IT experiences and managing the full asset lifecycle. Collaborate with security and infrastructure stakeholders to drive workplace initiatives and provide technical mentoring to team members.