JOB DESCRIPTION:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

LEAD SYSTEM ENGINEER – OBSERVABILITY TOOLS

We are seeking a highly skilled Lead System Engineer specializing in Observability Tools to join our team. In this pivotal role, you will combine technical expertise, leadership, and in-depth knowledge of observability platforms to deliver real-time analytics and actionable insights into customer experiences. Your work will directly enhance the quality of our digital products, elevate customer satisfaction, and drive meaningful business outcomes.

REQUIRED SKILLS AND QUALIFICATIONS:

• Minimum 10 years of professional experience in Information Technology.
• At least 5 years of hands-on experience implementing, administering, and supporting Dynatrace environments.
• Proven experience migrating from Dynatrace Managed to Dynatrace SaaS Gen 3, preferably using Monaco or similar automation tools.
• Demonstrated expertise in onboarding applications to Dynatrace SaaS Gen 3, including instrumentation, configuration, and validation.
• Strong understanding of Dynatrace SaaS Gen 3 architecture, components, and integration points.
• Proficiency with automation frameworks and scripting languages (e.g., PowerShell, Python), and Infrastructure as Code tools.
• Solid knowledge of cloud platforms (such as AWS, Azure, GCP) and container orchestration (Kubernetes, Docker) preferred.
• Experience implementing observability best practices, including full-stack, log-event, and front-end monitoring.
• Excellent problem-solving skills, with the ability to work independently and collaboratively.
• Outstanding communication skills, capable of explaining complex technical concepts to diverse audiences.
• Strong organizational skills with keen attention to detail and the ability to manage multiple priorities.

#CONSUMERTECHNOLOGYEXPERIENCE

AT&T is leading the way to the future – for customers, businesses, and the industry. We’re developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

• Design, administer, configure, and optimize observability platforms (such as Dynatrace) to ensure sustainability, high availability, scalability, and performance.
• Lead migrations of observability tools using approved automation frameworks (e.g., Terraform).
• Onboard new applications to observability platforms (e.g., AppDynamics, Dynatrace), including instrumentation, monitoring configuration, and data validation.
• Develop, maintain, and enhance automation scripts and workflows for deployment, onboarding, configuration, and monitoring, leveraging Infrastructure as Code principles.
• Monitor and troubleshoot issues within observability tool environments, including instrumentation, alerting, and reporting.
• Collaborate with development, operations, and infrastructure teams to design and implement monitoring strategies that align with business objectives.
• Provide technical guidance and best practices for observability platform usage, including custom dashboards, anomaly detection, distributed tracing, and root cause analysis.
• Mentor and train team members and stakeholders on observability platform capabilities, best practices, and operational procedures to build internal expertise.
• Conduct training sessions and create comprehensive documentation to support knowledge sharing and ongoing team development.
• Stay up-to-date with observability platform releases, new features, and industry trends to recommend and implement continuous improvements.
• Ensure compliance with organizational security policies and operational standards.
• Communicate effectively with stakeholders at all levels, delivering clear updates, documentation, and recommendations.