Lead Systems Administrator - Northern Colorado at Flood and Peterson Insurance

Greeley, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

100000.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Administration, End-User Support, Help Desk Ticket Resolution, Windows Server, Cisco, FortiGate, Microsoft 365, Azure, Vertafore, Active Directory, Microsoft Entra, Patching, Disaster Recovery, ITIL, Project Leadership, Documentation

Industry

Insurance

Description

Description Join Our Team as Lead Systems Administrator! We are seeking an experienced Lead Systems Administrator to join our IT team supporting 100+ employees across our insurance operations. This hands-on role combines system administration with a strong emphasis on end-user support and help desk ticket resolution. You'll be responsible for keeping our infrastructure running smoothly, resolving employee technology issues promptly, and ensuring our team delivers excellent internal service. This role is ideal for a highly hands-on systems professional who enjoys resolving tickets while also leading initiatives and developing toward broader IT operations responsibilities. What You’ll Do Own Help Desk Ticket Resolution: Serve as the primary point of contact for internal support tickets, ensuring timely resolution and clear communication with employees. Drive ticket volume down through proactive fixes and user education. Provide escalated support for complex technical issues. Provide Hands-On End-User Support: Troubleshoot hardware, software, and connectivity issues for 100+ employees across the organization. Handle onboarding/offboarding of user accounts and equipment. Administer Systems and Networks: Maintain Windows servers, Cisco/FortiGate network devices, and troubleshoot infrastructure and connectivity problems. Support Cloud and Applications: Manage Microsoft 365, Azure, and Vertafore systems for smooth day-to-day operations. Control Access: Oversee Active Directory and Microsoft Entra to manage user accounts, permissions, and group policies. Apply Updates and Patches: Keep systems current for stability and performance through regular patching cycles. Monitor System Health: Track system performance, capacity, and availability to proactively address issues before they impact users. Manage Backups and Recovery: Maintain backup systems and disaster recovery procedures to ensure business continuity. Collaborate on Projects: Lead and support technology projects – coordinate planning, implementation, and post-deployment support. Document and Standardize: Maintain documentation for system configurations, procedures, and troubleshooting steps. Develop and enforce standard operating procedures for IT processes. Vendor Coordination: Work with technology vendors on support issues, licensing, and procurement. Technical Liaison: Working with company’s third-party cybersecurity provider, assist with implementation of security recommendations, system hardening, and security-related projects across the organization. What You Bring Education and Work Experience: Bachelor's degree from four-year college or university and four to six years related experience and/or training; or equivalent combination of education and experience. Experience in Microsoft 365 and Azure administration is preferred. License or Certification Requirements: IT Service Management certified or equivalent experience; ITIL preferred Microsoft certifications preferred (e.g., Azure Administrator Associate, Microsoft 365 Certified) Current Colorado driver's license and acceptable MVR System Administration: Strong ability to manage Windows Server environments, Active Directory, Group Policy, Microsoft 365, and Azure. Network Management: Skilled in configuring and maintaining Cisco and FortiGate network devices and troubleshooting connectivity issues. Cloud Infrastructure: Experience administering Azure resources including virtual machines, storage, and identity services. Backup and Disaster Recovery: Familiarity with enterprise backup solutions and business continuity planning. End-User Support: Demonstrated track record of delivering responsive, high-quality help desk support. Comfortable working directly with non-technical staff across all departments. Problem-Solving & Teamwork: Strong ability to resolve complex issues and collaborate effectively within a small, close-knit IT team. Why Join Us? Growth Opportunities: Access to professional development and certifications. Supportive Culture: Be part of a team that values collaboration, integrity, and continuous learning. Flexible Work Options: Upon completion of training enjoy a customizable schedule that can include up one day remote, alternating 5-day & 4.5-day work weeks, and flexibility in start and end times. Comprehensive Benefits: Enjoy a competitive salary, healthcare options, retirement plans, and more. Salary Range - Starting pay for this exempt position is $80,000 - $100,000 annually. Pay may exceed this range for well-qualified candidates, commensurate with experience. In addition to regular pay, this position is eligible to participate in our annual performance incentive program. Benefits - At Flood and Peterson all full-time employees are eligible for benefits, including Medical, Dental, Vision, and Life insurance, paid time off, paid holidays, and paid Volunteer Time Off. Full-time employees are also eligible to participate in our 401k plan, which includes both safe harbor and discretionary matching. Flood and Peterson Values: At Flood and Peterson, we are dedicated to our Employees, Clients, Communities, and Strategic Partners. Our values guide everything we do: Integrity – We uphold the highest standards, acting with honesty, trust, and the courage to do what's right. Gratitude – We show kindness and respect, appreciating each other, our clients, and our community. Knowledge – We lead through learning, sharing insights, and embracing diverse experiences to educate and grow together. Commitment – We take responsibility, prioritize teamwork, and dedicate ourselves to fulfilling the Flood and Peterson promise. Impact – We strive for meaningful results, aiming to build a lasting legacy through positive influence and service.

Responsibilities

The Lead Systems Administrator will own help desk ticket resolution, serving as the primary contact for internal support while proactively driving ticket volume down. Responsibilities also include maintaining Windows servers, network devices, and supporting cloud applications like Microsoft 365 and Azure.