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The Boeing Stores Employee Merchandise Team is seeking a highly organized and detail-oriented Lead Teamwear Program Associate to assist in the daily execution of the Teamwear Program in North Charleston, SC. This role will provide operational support for order processing, inventory coordination, and stakeholder communication to ensure a smooth and efficient program experience for employees.
Boeing Stores Inc., a fully integrated subsidiary of The Boeing Company, is dedicated to extending and protecting the Boeing brand through engaging face-to-face and digital experiences. Our responsibilities encompass branded merchandise management across retail, mobile, digital, wholesale, internal merchandise support, and consumer product licensing. We also curate immersive experiences, including multi-site tours and the renowned Boeing Factory Tour at the Boeing Future of Flight (BFoF) attraction. Our operations include content development, marketing, technical support, and Profit and Loss (P&L) responsibility, all aimed at enhancing the Boeing brand.
The ideal candidate is process-driven, customer-focused, and comfortable handling multiple tasks, including merchandise fulfillment, basic reporting, and internal communication.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Experience balancing multiple tasks concurrently and paying close attention to detail in a fast-paced work environment
• Excellent written/verbal communication skills
• Experience in a customer service role
• Experience in Inventory Management
• Experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience working both independently and in team environments

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• 2+ years of retail store management experience
• Experience with order processing
• Counterpoint POS experience
• Previous military or commercial experience in quality and/or operations leadership position
• Experience with Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)

Program Coordination and Support

• Assists in the day-to-day execution of the Teamwear Program, ensuring timely fulfillment of employee orders and merchandise requests
• Serves as a primary point of contact for employee inquiries related to Teamwear, providing clear and timely communication
• Maintains program documentation, including order logs, product assortment, and program guidelines
• Coordinates with the Employee Merchandise Program Lead and internal teams to ensure smooth operations and adherence to branding guidelines

Operational Execution and Inventory Management

• Supports merchandise fulfillment, including tracking orders, managing stock levels, and ensuring accurate record-keeping
• Works closely with cross-functional teams to monitor order status and resolve any issues
• Assists in implementing process improvements to enhance efficiency and accuracy in program execution
• Maintains organized and accurate inventory to minimize shortages and overages

Basic Reporting and Process Improvement

• Tracks and reports on order volumes, fulfillment timelines, and customer feedback
• Provides data entry and basic analysis to support program performance reviews
• Identifies and escalates any recurring issues or process inefficiencies for resolution