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Lead Tech Support Specialist at Honeywell

Pittsford, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

62800.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Customer Focus, Networking Fundamentals, TCP/IP, Network Troubleshooting, Database Fundamentals, SQL, OS Administration, Access Control, Video Security

Industry

electrical;Appliances;and Electronics Manufacturing

Description

As a Lead Tech Support Specialist here at Honeywell, you will provide first-line technical support to our partners (VARs) across phone and non-phone channels. Your role focuses on resolving common product or configuration issues by following standard operating procedures and leveraging internal tools such as the support lab, knowledge base, ticket history, and peer collaboration. You will be supporting ticket creators who are responsible for designing, implementing, configuring, operating, and maintaining the end customer’s security solution. You will report directly to our Sr Tech Support Supervisor and you’ll work out of our Pittsford, NY location on a Hybrid work schedule. In this role, you will have a direct impact on customer satisfaction, team performance, process improvement, collaboration, and business growth. Join us at Honeywell and make a difference in shaping the future of our technical support operations. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Provide first-line technical support to partners across phone and non-phone channels. Resolve common product or configuration issues by following standard operating procedures and leveraging internal tools.