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Lead, Technical Account Management at PayPal

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer-Facing Experience, Product Demos, Proof of Concepts, API Installation, Payment APIs, Web Technologies, JavaScript, PHP, Java, HTTP, HTML, JSON, API Troubleshooting, SQL Commands, Data Analysis

Industry

Software Development

Description

Manage and close deals from a technical and operational requirements perspective Partner with Enterprise merchants through discovery and consulting sessions Implement product demos and proof of concepts Diagram systems connections and flow of data Advocate for customer needs to overcome adoption blockers Installation and configuration of payment APIs and commerce products Communicate major technical issues to merchants Consult with merchants and internal teams on integration best practices 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Relevant customer-facing, technical work experience. Technically minded, with a proven track record of adopting and mastering new technologies and tools. Confident communicator - equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team. Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc. Troubleshooting experience with API calls (SOAP, REST, GraphQL) Understanding of basic SQL Commands and data analysis Prepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teams.

Responsibilities

Manage and close deals from a technical and operational requirements perspective while partnering with Enterprise merchants. Advocate for customer needs and consult on integration best practices.