Lead Technical Field Engineer at Unisys - UK

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Stakeholder Management, ICT Hardware, ICT Software, Windows Operating System, Microsoft Office Suite, Service Management, Troubleshooting, Training, Service Improvement, Communication Skills, Leadership, Client Service, Performance Management, Initiative, Planning, Scheduling

Industry

IT Services and IT Consulting

Description

What success looks like in this role: Provide technical IT support to federal government and their support staff via telephone, email, face to face and remotely. Provide excellent support both verbally and written Stakeholder and relationship management of customers at various levels. Installing, maintaining, and troubleshooting ICT hardware, software, and peripherals. Windows Operating System (OS) and 365 system build, preparation, and administration. Queue management via the department’s service management tool, resolving Incidents and Service Requests. Compiling and troubleshooting issues before engaging with internal support teams for resolution. Training of new staff to ensure consistency in expectations and service delivery. Involvement in performance and learning and development discussion Contributing to service improvement opportunities and knowledge base development. Domestic travel and event support, as required. Our ideal Candidate will have: Excellent verbal and written communication skills. The ability to communicate with influence, with a diverse range of customers and stakeholders. Experience delivering on outcomes whilst working independently. Experience responding to ICT enquires and requests from a range of stakeholders. Proven experience in leadership roles, building a positive culture with a focus on service quality, which ensures client and stakeholder satisfaction and confidence. Experience in implementing and driving training of new staff to ensure consistency in expectations and service delivery. The ability to provide high quality advice and client service on ICT matters. Experience working in a support environment, with Microsoft Products, including Windows Operating Systems and the Microsoft Office Suite. A strong focus on Continual Service Improvement within the ICT Service Delivery context. Demonstrated experience in effective people skills and the ability to engage authentically with stakeholders on complex issues. Skills and experience in managing competing priorities, able to anticipate and meet the needs of stakeholders. Engagement in performance and learning and development discussions. Initiative to improve work practices. Experience with planning, scheduling, and delivery of BAU and small-scale ICT activities within a team environment. The ability to travel domestically as required. You will be successful in this role if you have: Must be an Australian Citizen. This role requires a mandatory NV1 security clearance. (NV2 preferred). Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

Provide technical IT support to federal government and their support staff through various communication methods. Install, maintain, and troubleshoot ICT hardware and software while managing service requests and incidents.