The Lead Technical Product Adoption role drives the successful implementation and integration of new products, features, and technologies for both customers and internal teams. This role develops strategies, collateral, and training materials to maximize user adoption, enhance productivity, and ensure seamless transitions to new solutions. They will partner with stakeholders, business partners, developers, and instructional designers to shape adoption strategies and materials. The ideal candidate has strong technical expertise, excellent communication skills, and a passion for helping others embrace new tools and systems.
- Please note this position will be hybrid. The position can be based in one of the following locations; Secaucus NJ, Lenexa KS, Tampa FL, Dallas TX, Schaumburg IL
Pay Range: $100,000 to $130,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
REQUIRED WORK EXPERIENCE:
- 7+ years’ experience with adult learning, customer experience and adoption, instructional design, curriculum development and performance improvement.
- 5+ years in a healthcare industry with healthcare technology experience.
- 5+ years of hands-on experience developing formalized business and software education and training through traditional and Agile development lifecycles including SAFe and/or Scrum.
- 5+ years’ experience consulting with clients or business partners to determine the best instructional solutions and/or strategies.
- Exemplify digital dexterity with technology suites such as: Articulate, Vyond, Adobe Captivate, Lectora, MS Office, MixPanel, Adobe Creative Suite (Premiere Pro, After Effects, Audition, Illustrator, InDesign, Photoshop), and Camtasia Studio.
PREFERRED WORK EXPERIENCE:
- Experience in go-to-market strategies and implementation processes / projects.
- Experience with Rally, JIRA, or related project management tools.
- Experience with process mapping and optimization
- Experience coaching other team members.
- Basic HTML coding skills
- Basic graphic design knowledge and image editing
KNOWLEDGE:
- Knowledge of digital product management and implementation processes
- Familiarity with product adoption platforms (i.e. MixPanel)
SKILLS:
- Exceptional communication skills — adept in presenting to varied audiences, creating clear and engaging slides, and delivering concise written and verbal messages with attention to detail.
- Experienced in conducting customer-centric demos and training tailored to user workflows and audience needs.
- Proficient in developing multi-modal training content (e.g., videos, documentation, live sessions) that drives product understanding and adoption.
- Strong collaboration skills — able to work cross-functionally in matrixed teams and build effective relationships with both internal stakeholders and customers.
- Strategic and analytical thinker — skilled at interpreting customer feedback, identifying patterns, and making data-driven recommendations for product improvements.
- Project management expertise — capable of managing multiple priorities and timelines while staying organized and focused.
- Effective problem-solver and troubleshooter, with the ability to anticipate issues and resolve them quickly.
- Self-motivated and proactive, with a positive, energetic approach to challenges and team collaboration.
- Empathetic and customer-focused, with a deep understanding of user needs and success drivers.
- Thrives in dynamic environments — able to adapt quickly, manage pressure, and meet tight deadlines.
- Committed to continuous improvement, always seeking creative ways to enhance adoption and user experience.
- High integrity and ethical standards, trusted to represent the company with professionalism and accountability.
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