Lead Technical Program Manager at Mastercard

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Planning, Execution, Delivery Management, Dependency Management, Technical Meetings Facilitation, Risk Mitigation, Issue Resolution, Scrum Methodologies, Agile Practices, Stakeholder Management, Process Optimization, Data Analysis, SQL Queries, Communication, Leadership, Mentoring

Industry

IT Services and IT Consulting

Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Account Management Services team develops new capabilities for Mastercard and its customers. We protect cardholders and card issuers and help them manage their daily spending patterns. To enable us to uphold the high standard of these applications we are looking for out-of-the-box thinkers to play a critical role in the upkeep and continual health of these products. The Technical Program Manager is an important member of our software development teams here at Mastercard. The T-PM works closely with our engineering teams and other stakeholders across the company to organize and track ongoing projects and activities, providing timely update with data and milestones, facilitating technical meetings with all groups. Proactively manages all dependencies, ensuring we meet the delivery. Role You will own the end-to-end delivery of engineering projects Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations Reports on progress, ensuring dependencies are covered Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery Deep understanding of the design approaches and technologies utilized in your area Focus on the customer experience, the build and delivery processes and the problems to be solved Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set) Align dependent organizations and remove/mitigate all blocking issues Deep understanding of the business and technical requirements for the solutions being built Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution. Identify, assess, track and mitigate issues and risks at multiple levels Write documentation as required Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels Work across teams to optimize processes Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives Anticipate bottlenecks and adequately factor in contingency for unplanned delays Determine if success metrics are in place and if not, you work to define them Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery. Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year Lead, coach and mentor other TPM within the program across multiple teams All About You Experience in similar Lead TPM role Deep understanding of the design approaches, technologies and business drivers in your area Demonstrated understanding of Project Management processes, strategies and methods Expert level knowledge of software development processes and Agile practices Experience working in a high-level collaborative environment and promoting a teamwork mentality Experience applying analytical thinking and problem-solving skills Ability to predict challenges and seek to proactively head-off obstacles Excellent time management and organizational skills Experience in all things data – writing SQL queries, researching data discrepancies, data reporting Strong communications skills - both verbal and written - ability to communicate critical points efficient across a wide range of audiences You have passion and experience in working on customer facing emerging products and services. You have a strong sense of personal accountability regarding decision-making and supervising scrum teams You are results driven with proven ability to effectively define and communicate project status, risks, and solutions in a proactive manner. Also able to manage support issues to drive to root cause and resolution. You are high-energy, detail-oriented, proactive and adaptive and can work in a dynamic environment. You have an ability to simultaneously manage short-term priorities and long-term initiatives and have experience working with agile software development processes, ideally as a scrum master. You build solid and trust-based relationships within the team and various stakeholders and become a valued thought partner. You can exercise influence outside your own teams to achieve results for the entire organization. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.

Responsibilities

The Lead Technical Program Manager will own the end-to-end delivery of engineering projects, responsible for planning, execution, and delivery from inception to completion for existing technology products or programs. This role involves proactively managing dependencies, reporting on progress, operating across teams and architectures to remove blocking issues, and ensuring successful delivery.