Lead Technical Support at Resideo

Gothenburg, Västra Götaland County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fire and Security, Video Surveillance, Intrusion Detection, Technical Support, Project Scoping, Site Surveying, Webinar Training, Data Analysis, AutoCAD, Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Swedish Language, Customer Service, Networking

Industry

Consumer Electronics

Description

The ADI Centre of Excellence is handling technical support for customers in Sweden, offering pre and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Lead Technical Support to deliver the desired customer service experience to our customer based in the Swedish market. The goal is to drive service success that improves customer satisfaction, maximise customer retention, and increases profitability. This is a hybrid working role with 3 days at our location in Gothenburg and 2 days working from home. JOB DUTIES: * Develop detailed project scope of work to summarise in clear terms the system functionality specific to client/end user needs for each project * Complete remote site survey (as needed) of project location(s) to assess site conditions, recognise potential difficulties, and compile all information to share with project team * Diagnose errors or technical problems and determine proper solutions * Develop & Deliver Webinar training courses * Produce timely and detailed service reports * Cooperate with technical team and share information across the organisation * Comprehend customer requirements and make appropriate recommendations/briefings * Assist Outside Sales to assess project functionality to compose a bill of materials that accurately reflects the project scope of work * Work in coordination with project team to successfully complete each project * Provide guidance & assistance to customers for installation methods & procedures * Identifies and communicates long lead items * Monitors and supervises the progress of projects * Meet with vendors to assist in evaluating product if requested * Provides metric and data analysis, insight and recommendations * Assist in educational and training programs for ADI field sales and customer YOU MUST HAVE: * Experience with Fire and Security * Experience working with Video and Intrusion related products * Positive and effective interaction with internal and external customers. * Local Accreditations to support relevant products * Attention to detail * Ability to multitask * Fluent in Sweden language We value: * Networking skills/background * AutoCAD, Visio or like design software skills * Excellent computer skills – Proficient in Microsoft Word, Excel and PowerPoint. * Strong verbal and written communication skills * Financial and analytical skills WHAT'S IN IT FOR YOU: * Hybrid working model * Genuine progression opportunities * Competitive employee benefits package * Exposure to regional stakeholders and process improvement initiatives #LI-KN1 #LI-HYBRID Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com [http://www.resideo.com/]. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster [https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20poster.pdf?rv=fdc492d184344b3ea4aec0c96b321632], "EEO is the Law" Supplement Poster [https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20Supplement%20Poster.pdf?rv=ebe367cad846443e8fa5aa86062813b6]and the Pay Transparency Nondiscrimination Provision [https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/Pay%20Transparency%20Nondiscrimination%20Provision.pdf?rv=11a9cf6533ba426296b137d906b0ce01]. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice [https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo%20%20-%20Recruitment%20Privacy%20Notice.pdf?rv=6d871e71bfa24982b181c92fda232b7a]. If you require a reasonable accommodation to apply for a job, please use Contact Us [careers@resideo.com?subject=Contact%20Us%20Form%20%E2%80%93%20Job%20Application%20Assistance&body=This%20mailbox%20is%20intended%20only%20for%20assistance%20applying.%20%20We%20require%20candidates%20apply%20through%20our%20website.%20%20Please%20visit%20www.resideo.com/careers%20to%20find%20positions%20matching%20your%20interests%20and%20experience%20to%20apply%20for.%20%20Resumes%20sent%20to%20this%20mailbox%20will%20not%20be%20accepted.%0D%0APlease%20describe%20reasonable%20accommodation%20needed%20or%20issues%20you%20are%20having%20with%20your%20application%20below.%20%20Including%20job%20requisition%20number,%20title%20and%20location%20will%20aid%20us%20in%20assisting%20you.]form for assistance.

Responsibilities

The Lead Technical Support is responsible for providing pre and post-sales technical support for Fire & Security products in the Swedish market. Key duties include developing project scopes, diagnosing technical problems, delivering training, and coordinating with project teams to ensure customer satisfaction.