Lead Technical Support Service at Sandvik

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Leadership, Communication, Relationship Building, Customer Relationship Management, Safety Commitment, Technical Problem Solving, Team Support, Recruitment, Development, Maintenance Coordination, Equipment Issue Investigation, Continuous Improvement, Collaboration, Technical Manual Interpretation, Mining Industry Standards, Bulk Materials Handling

Industry

mining

Description

Are you ready to lead with purpose and shape the future of technical support services? We’re looking for a passionate and experienced Lead Technical Support Service to guide a talented team, drive innovation, and deliver exceptional services to our clients. This is more than just a technical role — it’s a leadership opportunity where your ability to coach, support, and inspire others will make a real difference. As our Lead Technical Support Service, you will: Lead and support a team of service engineers, fostering a culture of safety, collaboration, and continuous improvement. Oversee team performance, recruitment, and development — helping each team member grow and succeed. Ensure high-quality service delivery on client sites and in our facilities, aligned with Original Equipment Manufacturing (OEM) standards. Manage timesheets, expenses, and approvals to keep operations running smoothly. Work closely with clients to understand their needs and ensure maximum value from our services. Plan and coordinate maintenance shutdowns, breakdown responses, and improvement projects. Investigate equipment issues and support technical problem-solving and reporting. We’re looking for someone who has: Minimum Certificate III in a relevant trade. Proven experience in a similar leadership role. Strong communication and relationship-building skills. Experience in customer relationship management. Experience in resources and bulk materials handling. A commitment to safety and familiarity with mining industry standards. The ability to interpret technical manuals and drawings with confidence. Why You’ll Love It Here: Supportive and Inclusive Culture: Join a team that values collaboration, respect, and diversity. Career Development: We invest in your professional growth and create opportunities to advance your career. Work-life Balance: We understand the importance of flexibility. Health and Wellbeing: Access to health and wellness programs, including mental health support. Leadership Support: Learn and connect with experienced professionals who are invested in your success. Family-Friendly Policies: We offer paid parental leave, and other initiatives to support working parents. Employee Benefit programs: including discounts program, salary sacrifice options and length of service recognition. Ready to make an impact with a supportive team? Apply today! A place where we are all welcome: At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people. Sandvik Rock Processing Australia is proud to be a WORK180 Endorsed Employer. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. Who can apply: This role is open to Australian and New Zealand citizens, Australian permanent residents, and candidates who hold or can obtain a valid working visa. As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins afterwards. As part of our commitment to safety, we may require a national police check and other applicable security, medical, and character requirements for this position. If you have any concerns, please know that we are here to support you throughout the application process. We wish you the best of luck with your application. About Sandvik Rock Processing Solutions: We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum performance, safety, and efficiency. We apply our profound industry expertise in crushing, screening, feeding, loading and wear protection, to bring an unrivalled equipment line-up to the market. This unique offering is underpinned by our expert process knowledge, full range of digital tools, high-quality OEM spare parts, consumables, and life-cycle services. Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2024, the group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion. For more information, please visit https://www.home.sandvik/ How to Apply: If you are interested in the position, please submit your CV via "Apply for this job". Applications will be open until 19 December 2025 or may close sooner if a suitable candidate is identified. Contact Information: For further information about this position, please contact elina.levin@sandvik.com. When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance

Responsibilities

Lead and support a team of service engineers while ensuring high-quality service delivery aligned with OEM standards. Manage team performance, recruitment, and development, and work closely with clients to understand their needs.