AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

The successful candidate will be working in a highly functioning team consisting of Senior, Lead and Principal Technical Specialists that work effectively together to reach a common goal.1. Identifying and resolving customers’ issues in a timely manner (in accordance with published response times) via telephone support and written correspondence.2. Managing customer relationships and clearly documenting all interactions within the company database.3. Providing suggestions for alternate support options for customer issues that are not related to Open Text’s products.4. Testing of Open Text product issues within various environments for validation and solution purposes.5. Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.6. Collaborating with other departments and teams in troubleshooting issues.7. Reporting software bugs and customer suggestions.