Hiring Manager: Deena Short
Talent Acquisition Advisor: Olu Adeyeye
Job Code Level: TEP4
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We are looking for a Senior IT Support Specialist (for ITOM) to join our IT Operations Management Support Team. In this role, you will support a product suite (SS, ITOM) that helps our customers manage their critical IT infrastructure and operations. This includes monitoring public and private cloud deployments, managing modern enterprise networks, orchestrating hybrid cloud environments, and overseeing the lifecycle of virtual and physical servers, databases, and middleware.
Want to know more about the product? You can explore here: https://www.microfocus.com/marketplace/itom/category/opsb

• Assist customers with complex technical support inquiries via chat, phone, and email
• Reproduce, troubleshoot, and resolve technical issues, identifying root causes and working towards solutions
• Collaborate with Product Engineering to identify defects and test software patches
• Document interactions and solutions in the CRM system
• Promote Knowledge-Centered Services by creating and updating knowledge base content
• Mentor team members and contribute to their skill development