Lead Technical Support Specialist - ITOM
at OpenText
Waterloo, ON N2L 0A1, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Apr, 2025 | Not Specified | 29 Jan, 2025 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Hiring Manager: Deena Short
Talent Acquisition Advisor: Olu Adeyeye
Job Code Level: TEP4
Refer Your Friends!
YOUR IMPACT:
We are looking for a Senior IT Support Specialist (for ITOM) to join our IT Operations Management Support Team. In this role, you will support a product suite (SS, ITOM) that helps our customers manage their critical IT infrastructure and operations. This includes monitoring public and private cloud deployments, managing modern enterprise networks, orchestrating hybrid cloud environments, and overseeing the lifecycle of virtual and physical servers, databases, and middleware.
Want to know more about the product? You can explore here: https://www.microfocus.com/marketplace/itom/category/opsb
Responsibilities:
- Assist customers with complex technical support inquiries via chat, phone, and email
- Reproduce, troubleshoot, and resolve technical issues, identifying root causes and working towards solutions
- Collaborate with Product Engineering to identify defects and test software patches
- Document interactions and solutions in the CRM system
- Promote Knowledge-Centered Services by creating and updating knowledge base content
- Mentor team members and contribute to their skill development
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Waterloo, ON N2L 0A1, Canada
