THE REQUIREMENTS

• Digital Realty cares about the health and safety of its workforce, customers, and vendors. Except in limited circumstances where an employee is legally entitled to an accommodation, Digital Realty requires all new hires to be fully vaccinated by their start date as a condition of employment.
• 1 year of Supervision of personnel
• 5+ years of experience in Telecommunications or Data Center related field
• CompTIA A+ / Net + Certification
• Ability to rack, stack, cable, and troubleshoot network devices such as routers, switches, firewalls, and servers
• Knowledge of various fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies
• 5+ years use of industry standard test equipment for certifying copper and/or fiber network cabling
• Strong structured cabling installation and termination background
• Strong troubleshooting and root cause analysis skills
• Professional business communication and interpersonal skills
• Effective organizational skills and attention to detail
• Leadership and Team experience
• Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio
• Knowledge of Telcordia installation standards
• Understanding of network device deployment
• Ability to train lower level technicians
• Strong analytical skills
• BICSI Certifications

A BIT ABOUT US

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

• Oversee Remote Hands personnel and provide next level support as a subject matter expert
• Ensure the proper classification and closure of all requests assigned to the site
• Perform and oversee Remote Hands services which are tracked through the Digital Realty system. This includes, but is not limited to the following services:
• Equipment Rack and Stack
• Cable, terminate, and dress fiber or copper network cabling
• Assist customers with the diagnosis of hardware and software issues on their equipment
• Power cycling of customer equipment
• Perform cabinet/cage audits
• Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
• Testing and troubleshooting of copper and fiber optic circuits
• Perform migrations of equipment, power, or networking devices
• Shipping and Receiving of packages
• Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
• Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
• Provide timely customer and internal updates using a computer based ticketing system
• Perform and document inventory verification/counts.
• Perform and oversee quality assurance checks on all requests and Remote Hands projects to ensure accurate completion
• Adhere to, and ensure team adherence to, Standard Operating Procedures
• Assist the Regional and local management with the training and transfer of knowledge to all technicians.
• Oversee and maintain overall Data Center cleanliness and appearance
• Work flexible shift schedules
• Report to the facility within a 1 hour average for emergency assistance as needed
  Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.