Lead Technician at Conduent

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

25.38

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electrical Troubleshooting, Mechanical Troubleshooting, Customer Service, Mechanical Skills, Problem Resolution, Data Analysis, Technical Maintenance, Spares Management, Team Leadership, Documentation, Computer Skills, Field Support, Initiative, Judgment, Communication, Inventory Management

Industry

Business Consulting and Services

Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The Lead Technician Level IV directs System Technicians for day-to-day work, including scheduling, work assignments, priority setting, and problem resolution for component-level corrective maintenance on components from Ticket Vending Machines (TVMs), Ticket Office machines (TOMs), Gates, and Validators. Responsibilities Act independently to determine methods and procedures for new assignments. Responsible for spares management, including replenishment. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures and contributes to developing concepts and techniques. Interacts with the Customer and Vendors to resolve outages, failures, coordinate changes and updates. Acts as a facilitator and team leader Completes complex tasks in practical ways. Provides technical on-site maintenance and support for new and existing systems. Receives little instruction on day-to-day work and general instructions on new assignments. Works on problems of diverse scope where data analysis requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions This job may include any aspect of field support and is not limited to system hardware and software. Perform component and board-level maintenance of all TVMs, TOMs, Gates, and Validators components. Perform required corrective maintenance, document all activities on the computer using various programs, assume responsibilities for maintaining Shop Inventory, use computer skills to include MS Word & Excel, and perform Light administrative duties (Entering Service Report data). Requirements Hold a High School Diploma Have electrical/mechanical troubleshooting skills Possess customer service skills Demonstrate mechanical skills Have reliable transportation and a valid driver’s license Can work 5:30 AM-02:30 PM or 01:30 PM-09:30 PM shifts Able to be on call for weekend work Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career. Working For You Perks and rewards designed for you: Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. Retirement Savings: We will support you as you save for your future. Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $20.31-$25.38. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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Responsibilities

The Lead Technician directs System Technicians in daily operations, including scheduling and problem resolution for maintenance on various ticketing machines. They also interact with customers and vendors to resolve issues and facilitate team efforts.