APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Experience in contact management technologies across Voice and Chat
• Understanding of IVR/IVA and call routing platforms and softphone (UI), including the ability to maintain and configure customer experiences
• Knowledge of the RCSA Risk Management Framework
• Knowledge of the Enterprise Third Party Risk Management framework
• Ability to consult, build, and maintain solid working relationships across all organizational levels
• Demonstrated team collaboration across resources from business, technology, and architecture
• Experience in problem solving & analysis working with end users to solicit requirements and current state analysis
• Experience in Agile methodology as it relates to product delivery, user story writing / creation - ability to create detailed user stories from the perspective of the user while detailing all requirements in acceptance criteria
• Experience working in financial products across card products, lending, and banking
• Demonstrated technical acumen to allow for independent analytical research
• Strong analytical skills with high attention to detail and accuracy
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Advanced Microsoft Office (especially Excel and PowerPoint) skill

Wells Fargo is seeking a Contact Center Technology Business Analyst (Lead Technology Business Systems Consultant) to join the Contact Center as a Service (CCaaS) Agent Controls and Live Chat Team.

In this role, you will:

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in contact management technologies across Voice and Chat
• Understanding of IVR/IVA and call routing platforms and softphone (UI), including the ability to maintain and configure customer experiences
• Knowledge of the RCSA Risk Management Framework
• Knowledge of the Enterprise Third Party Risk Management framework
• Ability to consult, build, and maintain solid working relationships across all organizational levels
• Demonstrated team collaboration across resources from business, technology, and architecture
• Experience in problem solving & analysis working with end users to solicit requirements and current state analysis
• Experience in Agile methodology as it relates to product delivery, user story writing / creation - ability to create detailed user stories from the perspective of the user while detailing all requirements in acceptance criteria
• Experience working in financial products across card products, lending, and banking
• Demonstrated technical acumen to allow for independent analytical research
• Strong analytical skills with high attention to detail and accuracy
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Advanced Microsoft Office (especially Excel and PowerPoint) skills

Job Expectations:

• Ability to travel up to 10% of the time

Posting Locations:

• 301 S Tryon St, Charlotte, NC 28282
• 1801 Park View Dr, Minneapolis, MN 55126
• 2700 S Price Rd, Phoenix, AZ 85286
• 4101 Wiseman Blvd, San Antonio, TX 78251
• 1301 Solana Blvd, Dallas, TX 76262
• 7000 Vista Dr, Des Moines, IA 50266
• 7711 Plantation Rd, Roanoke, VA 24019
• 2200 Concord Pike, Wilmington, DE 19803