Lead Teller at Central Bank

Brookings, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Transaction Processing, Cash Handling, Branch Operations, Coaching, Account Management, Cross-Selling, Financial Recommendations

Industry

Banking

Description

Description POSITION SUMMARY The Lead Teller supports daily branch operations by providing superior customer service and ensuring efficient, accurate handling of transactions. This role serves as a resource to the teller team, offering guidance, coaching, and support to maintain high performance and adherence to bank policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: Customer Service Portray a positive company image and engage in professional, friendly communication with customers Demonstrate a strong understanding of customer service by consistently exceeding expectations in every interaction Accurately process customer transactions and issue receipts Cash checks and pay out monies after verifying endorsements, account balances, and transaction accuracy Balance and count currency, coin, and checks using manual or machine-based processes Assist customers with account inquiries, maintenance requests, and account closures Branch Operations Demonstrate full proficiency in teller, vault, ATM, safe deposit, and branch operational procedures Ensure timely completion of daily, weekly, and monthly tasks, including general ledger balancing, cash shipments, and audit requirements Conduct regular unannounced audits of teller drawers, vault, and ATM cash Maintain control over vault and ATM supplies, verifying incoming cash shipments under dual control Monitor and maintain appropriate levels of branch supplies and marketing materials Coaching Participate in and observe customer interactions to provide real-time coaching on service, sales, and referrals Provide leadership and support to the teller line, addressing questions, concerns, or transaction issues Support retail team in balancing, end-of-day procedures, and opening/closing tasks, including Saturday rotation Identify teller offages and transaction errors, assisting with resolution and providing performance feedback Recommend additional training and development needs to Branch Leader for individuals and team Partner with Branch Leader to monitor compliance with audit, regulatory, and procedural guidelines Contribute to teller performance reviews and collaborate on development plans for growth and improvement New Accounts Open and service all deposit and certificate accounts, including checking, savings, money market, and business accounts Listen actively to understand customer needs and recommend suitable products and services Cross-sell additional products through in-person and outbound referral efforts Educate customers about banking services and provide tailored financial recommendations ADDITIONAL RESPONSIBLITIES Perform other related duties and responsibilities as assigned by management. Requirements EDUCATION & EXPERIENCE Associates degree required or equivalent work experience Minimum of one (1) year of experience in similar job duties Central Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. We make all reasonable accommodations to meet the obligations under the Americans with Disabilities Act (ADA) and applicable state disability laws.

Responsibilities

The Lead Teller supports daily branch operations by providing superior customer service and ensuring efficient handling of transactions. This role includes coaching the teller team and maintaining adherence to bank policies.