The Lead Training Specialist is responsible for the overall developmental needs of the organization. This position would assess developmental needs to drive training initiatives and identify and arrange suitable training solutions for employees. This position actively searches, creatively designs and implements effective methods to educate and enhance performance.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Education, Communication, Training, or related field
• Five years of experience in training, education, Call Center, instructional writing, standards operating procedures, quality auditing and assessment, classroom facilitation, and/or supervision
• Or combination of equivalent experience, education, and training

SKILLS

• Proficient use of MS Office Products (Word, PowerPoint, Excel and Outlook) and office equipment
• Above moderate to high levels of English reading, writing, and speaking; originality, and active listening, critical thinking, monitoring, coordination, and judgment

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads and develops training staff to successfully perform job responsibilities
• Develops training metrics to determine effectiveness and assess quality, and identifies new training opportunities
• Performs needs assessments to identify new training opportunities
• Develops objectives and curriculum and related material, and conducts training to address learners’ needs and business initiatives
• Manages all requests for training and schedules classes, arrange space and equipment, and assigns trainers
• Handles all special projects as needed that require training on new projects, internal systems, and new products or services
• Conduct regular meetings with appropriate parties to fully understand the scope of projects and training needs
• Remains abreast of company initiatives and determine the role of training with such initiatives
• Serves as training representative on company-wide committees to support business initiatives
• Complies with company policies and procedures
• Performs other duties as needed