Lead Trip Planner at ForeFlight LLC

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

International Trip Planning, Flight Planning, Aviation Regulations, Customer Service, English Proficiency, Mandarin Proficiency, Flight Dispatch, Route Planning, APIS Coordination, Aeronautical Publications, NOTAM Interpretation, Vendor Management, Aircraft Performance, Regulatory Compliance, Problem Solving, Communication

Industry

Airlines and Aviation

Description

Lead Trip Planner Location: Singapore Jeppesen ForeFlight is the industry leader in aviation software and data, serving commercial airlines, military operators, business aviation, and general aviation pilots worldwide. Jeppesen ForeFlight is seeking experienced, customer-focused International Trip Planning Specialists (Dual-Qualified) to join our Trip Planning team in Singapore. This role combines international trip coordination with flight planning duties: ensuring compliant, efficient, and safe travel operations for our clients while preparing and distributing accurate flight plans. Candidates must be comfortable working across time zones and with international regulations (CAAC, FAA, EASA and other national authorities). Key Responsibilities: * Monitor and update trip planning tasks to ensure accurate, timely support for each trip * Communicate with departure/destination airports, ground handlers, and local authorities to arrange required services * Coordinate domestic and international customs processes, including APIS/advanced passenger information setup * Track active flights and provide real-time updates to airports, handling teams, and customers * Create, verify, package, and transmit routine and complex flight plans, weather briefings, and alternate/contingency itineraries to customers * Acquire, distribute, and interpret relevant aeronautical publications and NOTAMs for flight crew compliance and safety * Maintain customer operational files: handle overflight/landing permits, diplomatic clearances, ground handling, fueling, hotel and transport bookings * Initiate and maintain flight folders including itineraries, diplomatic requests, fuel and handling orders, and trip-specific services using the Trip Planning System * Advise customers on route/itinerary planning based on diplomatic requirements, airport restrictions, fuel availability, aircraft performance, and political/regional considerations * Research and maintain vendor/service agency and diplomatic clearance contacts and update internal databases * Maintain strategic account profiles and document/disseminate client preferences; maintain regular contact with assigned account principals * Support customer onboarding and usage of trip planning services * Ensure all flight planning adheres to FAA, EASA and applicable international regulations and best practices Basic Qualifications: * 3 years’ experience of international trip operations/flight planning * High School Diploma, GED or equivalent required. Strong computer skills and comfort with operational systems and databases * High level of verbal and written communication skills in English and Mandarin a; proven customer service ability within the Asia Pacific region * Motivated self-starter with strong problem-solving aptitude * Ability to work collaboratively across teams and maintain composure in time-sensitive situations * Comfort working non-standard hours and across multiple time zones as needed * Interest in aviation Preferred Qualifications: * FAA Dispatcher certificate or equivalent * Prior flight operations, dispatch, or trip planning experience * Knowledge of APIS/Advance Passenger Information, customs and immigration processes for multiple regions * Experience with international regulatory compliance (FAA, CAAC, EASA, ICAO procedures) * Strong mathematical aptitude and aircraft performance knowledge * Multilingual skills * Associates or Bachelor’s degree preferred but not required Typical Education & Experience * High level of verbal and written communication skills in English and Mandarin a; proven customer service ability within the Asia Pacific region About Jeppesen ForeFlight: Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Why You Should Join: (Singapore) At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. Our benefits package includes but is not limited to the following: * Medical insurance with employer paid health premiums for employees and dependents * Dental insurance with employer paid health premiums for employees * Employer paid life and total permanent disability insurance * CPF retirement savings plan with employer contributions (per local regulation) * 16 weeks of maternity leave (per local regulation) * 4 weeks of paternity leave (per local regulation) * Employee Assistance Program * 2 days off to volunteer annually * Employee referral program * Flight rewards and flight stipend

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Responsibilities

Coordinate international trip logistics, including permits, ground handling, and customs processes for aviation clients. Create and distribute accurate flight plans and weather briefings while ensuring compliance with global aviation authorities.