YOUR SKILLS AND EXPERIENCE

• Extensive experience in user research, ideally in the UK public sector.
• Strong knowledge of qualitative and quantitative research techniques and GDS framework.
• Expertise in accessibility, inclusivity, GDPR, and ethical research practices.
• Strong stakeholder management and communication skills.
• Project management skills, with the ability to handle multiple projects.
• Experience mentoring and supporting junior researchers.
• Interest in emerging technologies and their impact on user research.

DESIRABLE SKILLS & EXPERIENCE

• Experience leading large-scale research projects.
• Familiarity with data analytics and service design methodologies.
• Strong workshop facilitation and stakeholder engagement skills.

YOUR ROLE

• Lead user research strategy and execution within agile teams, ensuring alignment with UK Government’s Digital by Default Service Standards.
• Work closely with designers, analysts, and developers to translate research insights into actionable recommendations.
• Shape research roadmaps and champion user-centred design (UCD) principles.
• Mentor and support junior researchers, fostering their professional growth.
• Advocate for accessibility, inclusivity, and ethical research practices.
• Stay updated on emerging technologies to enhance research approaches.
• Effectively communicate research findings to influence design and policy decisions.
• Manage multiple projects simultaneously, ensuring high-quality research outputs.