Lead User Researcher Contractor at Hitachi Solutions

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Research, Qualitative Research, Quantitative Research, Digital Transformation, Public Sector, Agile Methodologies, Stakeholder Engagement, Accessibility, Inclusive Research, Research Leadership, GDS Service Standard, Service Design, Product Management, Technical Decision Making, Coaching, Team Coordination

Industry

IT Services and IT Consulting

Description

Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. Job Description We are building a talent pool of experienced user research contractors to support increasing demand across a range of digital transformation initiatives. Contractors in this pool will be engaged on delivery-focused project work across a mix of commercial and UK Government clients, supporting initiatives of varying scale and complexity. Engagements will differ in length and scope depending on project requirements and will be agreed on project-by-project basis. Contract Type: Independent contractor - outside IR35 This role does not include formal line management or responsibility for internal capability development. Key responsibilities The Lead User Researcher contractor will be accountable for delivering agreed user research outcomes within scope of each project, which may include: Providing day-to-day research leadership within delivery teams Coaching and supporting other researchers working on the same programme as part of delivery activities Leading the definition and execution of user research activities aligned to relevant project phase objectives Shaping research strategy and plans in response to project constraints, risks and decision needs Selecting and applying appropriate qualitative and quantitative research methods to inform service and solution direction Coordinating research activities across multidisciplinary delivery teams and partner organisations Synthesising insights into clear, actionable findings that inform design, product, policy and technical decisions Presenting research findings to senior stakeholders to support evidence-based decision making Ensuring research activities meet accessibility, inclusion, and ethical standards Qualifications The successful contractor will demonstrate: Extensive experience leading user research on complex digital programmes, ideally within public sector or large enterprise environments. Strong judgement in planning and executing user research activities to support decision-making across Discovery, Alpha, Beta and Live phases. Practical expertise in selecting and applying a range of qualitative and quantitative research methods to inform service, product and solution design. Experience providing research leadership within multidisciplinary delivery teams, including coordinating the work of other researchers on the same programme (no formal line management responsibilities) Proven ability to translate research findings into actionable insights that influence decisions. Strong experience working to the GDS Service Standard. Demonstrated commitment to inclusive research practices, including recruiting diverse participants and advocating accessibility best practice. Ability to build effective working relationships with stakeholders and clearly articulate the value of user research in complex delivery contexts. A solid understanding of how modern digital services are built, and experience working closely with designers, engineers, product managers and delivery roles. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Privacy policy (hitachi-solutions.co.uk) Beware of scams Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests. All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Responsibilities

The Lead User Researcher contractor will be responsible for delivering user research outcomes and providing research leadership within delivery teams. They will shape research strategies, coordinate activities, and present findings to stakeholders.