We’re looking for an enthusiastic and talented Lead User Researcher to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate.
A s a Lead User Researcher who is user-centred , you will s pecialise in plan ning and lead ing user research activities in larger teams and on more complex services. You will plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our services - ensur ing that those services are accessible and work well for users.
Putting users’ needs at the heart of your work, you will make people’s interactions with our products and services as simple as possible.

AS A LEAD USER RESEARCHER, YOU WILL:

undertake interviewing, workshop facilitation and ethnographic research - making complex processes and insights easy to understand
identify which tools and methods to use and how to meet the needs of users across a variety of channels
conduct user research with underrepresented or minority groups, or groups who may have sensitive personal conditions
develop qualitative research discussion guides and undertake research facilitation and questioning using the appropriate techniques
collect and analyse data related to people’s behaviours, needs and opinion and provide evidence drawn from that analysis to represent the user in product and design discussions
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
As a Lead User Researcher you will be an expert practitioner, leading and aligning user research activities, and setting the strategic direction for research in your business area. You will:
provide user research expertise and consultancy to your business area, and hands-on support as required
ensure that teams take a user-centred, evidence-based approach to service design and delivery
develop and assure good user research practice across your business area
take a leading role in the User Centred Design community of practice
design and implement inclusive user research activities , including run ning usability testing sessions
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Please refer the Job description for details