JOB SUMMARY
The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.
Our priorities are to drive a modern digital government, by:
- joining up public sector services
- harnessing the power of AI for the public good
- strengthening and extending our digital and data public infrastructure
- elevating leadership and investing in talent
- funding for outcomes and procuring for growth and innovation
- committing to transparency and driving accountability
We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.
We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.
The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.
Join us for rewarding work that makes a difference across the UK. You’ll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need
JOB DESCRIPTION
We are recruiting for a Lead User Research for the GOV.UK App to lead research that informs strategy and supports delivery, and ensures user-centred and evidence-based decision-making.
You will be a core part of the App leadership group. You will be working closely with the product director and App multidisciplinary leads to ensure research delivers impactful outcomes for defining product offering, understanding risk, realising short-term operational delivery goals, and informing mid-and-long-term strategic direction.
As a lead user researcher for GOV.UK App, you’ll:
- develop and implement research strategy in a highly complex and dynamic environment, ensuring research is prioritised, effective and efficient in helping GOV.UK achieve their short-term goals and long-term strategies
- ensure the use of a wide range of qualitative and quantitative methods/data to yield high-quality insights that better our understanding of the risks/needs/adoption of different types of users/cohorts, and uncover data that directly feed into design iterations, and build
- be responsible for operational research delivery for App to ensure researchers are working on the right thing at the right time, and that all research outputs are at the highest standard and best practices are applied
- work with other research leads across the directorate to ensure that research is joined up and collaborative
- identify research opportunities and lead strategic/innovative research for important, long-term and strategic initiatives so that we have proactive insights for the product director, senior stakeholders to design long-term App strategies and engage with departments for service transformation
- lead App researchers in further development of their research skills and expertise, stepping in and collaborating directly with researchers where hands-on support is identified / required
- be the user insights and knowledge expert for App, and proactively share important learnings with the product director, leadership groups, senior stakeholders and wider. This includes being responsible for leading on the creation of documentations/artefacts that contribute to our understanding of users groups/mindsets/behaviour models to direct development effort, and building reusable and accessible insights for App to reduce duplication of work
- help colleagues understand when and when not to do research, and advocate the value of research and demonstrate the importance of research by making sure the great impact made by research is tracked and visible to others
- be a visible leader and model in your area. Build positive and influential relationships with multidisciplinary leaders and colleagues from eg. product, design, delivery to senior stakeholders, and continuously strengthening trust and seamless cross-functional collaboration
NATIONALITY REQUIREMENTS
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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