Job Title:
Lead, UX Researcher
Job Description:

THE ROLE:

Our site in Billerica / Bedford, MA is seeking a hybrid Lead, UX Researcher to join our team. This person will work on a newly formed team that is helping shape the future of digital tools and platforms at Entegris.
You’ll work directly with highly technical and operationally savvy partners — engineers, scientists, operations leader, business leaders — to understand the full context of work, identify barriers, and shape solutions that lead to measurable outcomes. You’ll design and execute research programs, establish measurement frameworks, and build continuous feedback loops to guide product evolution over time for experiences that improve complex operational workflows, support R&D innovation efforts, empowering users throughout the ecosystem, from the shop floor to executives, to do their best work.
This is a hands-on, highly autonomous role for someone who brings strong product thinking, thrives in complexity, and is excited to help build a new practice from the ground up.
As part of a newly forming Human-Centered Design practice, this role offers the unique opportunity to help shape how design and research integrate into our organization. You’ll play an active part in establishing ways of working, lightweight processes, and best practices that enable high-impact outcomes within a lean, fast-moving environment. This is an ideal role for someone excited to help build not just great solutions — but a great design and research culture from the ground up.
Applicants should provide a link to or sample of portfolio of past work

WHAT YOU’LL DO:

• Contribute to digital business transformation initiatives through research.
• Collaborate closely with engineers, scientists, operations and business leaders to map our ecosystem of users’ needs.
• Support operational workflows and emerging AI-enabled tools with user-centered thinking.
• Help establish a new design research practice by defining ways of working, processes, and best practices.
• Create personas, journey maps, qualitative research plans and guides, feedback and insights reports.