Lead, Workplace Experience and Technology Domain at Transport for NSW

Macquarie Park, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workplace Experience Strategy, Target-State Architecture, Microsoft Intune, Device Management, Virtual Desktop, Microsoft Teams, MDM, Zero Trust Security, Vendor Governance, Investment Planning, Cyber Security, Enterprise Architecture, Cloud-Managed Endpoints, Hybrid Work Architecture, Stakeholder Management, Technical Oversight

Industry

Government Administration

Description

You’re excited by opportunities to explore your potential and try something new. If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers. In this role, you'll: Lead the Workplace Experience & Technology domain, owning the strategy, target-state architecture and multi-year roadmap for the platforms that shape how Transport's people work. This spans Windows 11, virtual desktop, Intune and device management, remote access and MDM, Teams AV and telephony, collaboration tools, and the broader workplace hardware estate. You'll act as the domain's technical authority, setting and governing architecture standards, principles and blueprints, and providing assurance across all workplace technology initiatives, balancing user experience with cyber security and operational stability. You'll govern managed service providers and key vendors to architectural intent, lead domain input into investment planning and business cases (tied to productivity uplift, risk reduction and employee experience), and maintain modernisation and decommissioning roadmaps that address lifecycle, technical debt and future ways of working. You'll provide technical oversight to programs and projects, resolving complex risks and keeping delivery aligned to the workplace target state and enterprise security requirements. You'll drive thought leadership on modern workplace architecture, including zero trust security, cloud-managed and zero-touch endpoints, hybrid work, secure remote access and immersive collaboration. You'll partner closely with Cyber Security, Enterprise Architecture, End User Services and Network teams to deliver secure-by-design, resilient and user-centric outcomes. For more information on this position and business unit, view the role description and information pack. About you You're a strong domain leader who operates at a strategic level, comfortable as the technical authority shaping standards, roadmaps and assurance, not just running platforms. You bring deep experience across workplace technologies, particularly the Microsoft ecosystem (Intune, endpoint and device management, virtual desktop, Teams and collaboration), and you know how to balance usability with security controls. You're experienced in governing vendors and managed service providers to architectural standards, shaping investment cases and lifecycle roadmaps, and lifting end-user experience across a complex enterprise. You're a trusted advisor who can influence senior stakeholders and deliver secure, high-performing, user-centric workplace environments. Essential requirements:- Relevant tertiary qualifications in information technology or a related field- Industry certifications in workplace technology platforms (e.g. Microsoft 365)- Employment screening checks as per government standards. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday 1 July 2026 For more information about this role, please contact SHANKAR.SAPKOTA@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid

Responsibilities

Lead the Workplace Experience & Technology domain by owning the strategy, target-state architecture, and multi-year roadmap for workplace platforms. Act as the technical authority to govern standards, manage vendors, and ensure secure, user-centric technology outcomes.