REQUIRED QUALIFICATIONS

• Minimum: NQF Level 6 qualification in IT, Information Systems, or related field.
• Certifications: CompTIA A+, N+ (required); ITIL and Project Management (highly desirable).

EXPERIENCE

• Minimum 5 years in Workplace IT Support Services.
• At least 3 years in a leadership/senior capacity.
• Experience with ITIL service management, Microsoft Dynamics 365 CE, and IT service desk tools is advantageous.

PURPOSE OF THE ROLE

To lead and manage a team of Workplace IT Technicians while driving IT service excellence across multiple Eduvos campuses in the South & Coastal region. This includes providing 1st and 2nd level IT support, ensuring infrastructure efficiency, delivering technology projects, and maintaining high standards of customer service and asset management.