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Leader and MemberSupport Coordinator at The Church of Jesus Christ of Latter-day Saints
Abidjan, Abidjan, Côte d'Ivoire -
Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Relationship management, Customer experience, Communication, Customer service, Customer satisfaction research, Data analysis, Stakeholder management, Connect CRM, Problem solving, Strategic planning

Industry

Religious Institutions

Description
There is presently a large organization and multiple points of contact that Church leaders and members must navigate to resolve issues. In some instances, service requests are escalated to the Area Presidency or the OTA, taking valuable time away from their primary responsibilities. Additionally, service levels provided to members and leaders are generally poor, average, or unknown. Our current organization emphasizes operational effectiveness rather than improving support services to leaders and members. This position is intended to proactively establish relationships of trust with leaders to address these issues and therefore, lighten the burden on Church leaders and members.
Responsibilities
The position focuses on proactively establishing relationships of trust with Church leaders and members to resolve service issues. It aims to streamline support processes and reduce the administrative burden on area leadership.