Leader, Home Delivery at RH Restoration Hardware

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

80000.0

Posted On

14 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Warehouse operations, Home delivery, P&L management, Strategic planning, Team development, Customer service, Vendor management, Logistics, Root-cause analysis, Analytical skills, Problem-solving, Decision-making, Computer literacy, Microsoft Word, Microsoft Excel

Industry

Design Services

Description

As Senior Leader, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience. YOUR RESPONSIBILITIES * Live Our Vision, Values and Beliefs every day * Assess, coach, train, mentor and develop direct reports to perform at an optimal level * Strategically plan, direct and oversee daily workflow and deliverables across all functions * Own all facets of P&L management and accountability, including analysis and reporting * Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries * Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery * Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards * Address and resolve escalated customer service issues in a timely and thorough manner OUR REQUIREMENTS * 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers * Adept at hiring, training, coaching and executing all facets of employee performance * Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles * Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills * Relentless passion for providing world-class service within the organization and to our customers * Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position * Ability to visit clients in assigned geographic territory * Must pass background, MVR and drug screen OUR PHYSICAL REQUIREMENTS * Ability to lift at least 50lbs RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Responsibilities

The Senior Leader will oversee warehouse and home delivery operations while driving strategic initiatives to ensure operational excellence. They are responsible for managing P&L, coaching team members, and maintaining high standards of customer service through vendor performance management.