LEADER, IT SERVICE MANAGEMENT ENABLEMENT

At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and innovators? We want to hear from you.
Within the Infrastructure & Operations team, the Leader of IT Service Management Enablement is responsible for the platform that enables all of the IT service management (ITSM) practices within Interac. This role involves leading a team of ServiceNow Subject Matter Experts, ensuring the effective implementation and continuous improvement of ITSM process automation, ticketing, and reporting with a culture of service excellence. The role also collaborates closely with Infrastructure and Operations peers, and the broader organization. You must be creative, self-directed, and an experienced technology leader.

• Owning the ServiceNow platform, ensuring its effective use to support ITSM processes and drive automation and efficiency
• Developing and execute the ITSM Enablement (ServiceNow) strategy aligned with Interac’s organizational goals and objectives.
• Partnering with leaders in leading the design, implementation and optimization of ITSM processes within ServiceNow
• Identifying opportunities for process improvements and implementing best practices to enhance service delivery leveraging the platform
• Creating and enhancing dashboards and other capabilities to provide ITSM process owners, technology owners, and supporting teams with the metrics and data they need to drive continuous improvement initiatives.
• Collaborating with key stakeholders across the organization to understand their needs and ensure ITSM Enablement services meet business requirements.
• Overseeing the selection, implementation, and management of ITSM tools and technologies.