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Leader Support Specialist at The Church of Jesus Christ of Latter-day Saints

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Listening Skills, Customer Focused Approach, Problem Solving, Process Improvement, Customer Relationship Management System, Service Now, Communication

Industry

Religious Institutions

Description

The purpose of the Global Services Department is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The purpose of this position is to be a point of contact to support Bishops, Ward and Stake Clerks with their questions and challenges. This support will be provided through a contact center type of environment. This position receives calls, messages and emails through the support system to answer inquiries from leaders. They are to use their knowledge, systems and help from the collaboration cloud (GSD and Area personnel) to resolve all issues. They are expected to provide complete resolution and show ownership with Christlike service. This is a professional entry level individual contributor role.

Responsibilities

This role serves as a primary point of contact within the Global Services Department to support Bishops, Ward, and Stake Clerks by answering their inquiries and resolving challenges via calls, messages, and emails in a contact center environment. Responsibilities include utilizing knowledge and systems to achieve complete issue resolution while demonstrating ownership and Christlike service.