Leads Verification Specialist at Acquire Intelligence

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Communicator, Customer Service, Interpersonal Skills, Attention to Detail, Listening Skills, Microsoft Office, Data Privacy, Information Security, Research Methods, Telephone Skills, Professionalism, Teamwork, Problem Solving, Adaptability, Time Management, Sales Skills

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Leads Verification Specialist BGC Site, Taguig, Philippines Reporting to: Team Leader We’re an award-winning global outsourcer providing contact center and back office services. As a Leads Verification Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization. As a Leads Verification Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy. A SNAPSHOT OF YOUR ROLE As a Leads Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact. Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call. Your day could see you: Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update. Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets. Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database. Direct any other queries to the relevant department/person. Represent the company in a professional and courteous manner at all times. A BIT ABOUT YOU Excellent communicator in English language (written and spoken). Knowledgeable about contact center operations and metrics preferably in Australian lines of business Must, at least, have finished high school. With strong interpersonal, customer service/sales/up-selling skills Intermediate to Advanced Microsoft office applications skills Helpful, patient and friendly attitude with a drive to take on new challenges and learn Possesses excellent attention detail Exceptional listener; able to comprehend well. Open to working in shifting schedules. WHAT SUCCESS LOOKS LIKE FOR YOU Achievement of pre-defined KPIs and SLAs. Excellent feedback from customers, internal and external. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

As a Leads Verification Specialist, you will gather accurate marketable data and enter it into a proprietary data-entry system. You will verify and update company information through telephone interviews and ensure key performance indicators are met.