ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

SKILLS/ EXPERIENCE

• Excellent written and verbal communication skills, comfort and experience in talking to a wide range of audiences over telephone and email communication
• Ability to build rapport with customers and stakeholders via remote communication (phone/email)
• Attention to detail
• Ability to work under pressure and to tight deadlines
• Passion for delivering excellent service and ensuring high levels of customer service
• Extensive business to business customer service delivery
• Expertise in the effective management of third parties (contractors)
• Understanding of safety systems of work and their criticality (RAMs)
• Fully IT literate and competent in the use of MS Office products, specifically Outlook, Word, Excel and PowerPoint
• 5 GCSE’s (Grade C or above) or equivalent including Maths
  Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave’s Water Efficiency Services team is tasked with delivering a range of value adding and ancillary services to help Wave’s business customers reduce their water consumption and play their part to address water scarcity and adapt to climate change.
We have a rare opportunity to join this small but industry leading team within Wave as a Leakage Find and Fix Co-ordinator. You’ll play a pivotal role in the delivery of our nationwide Leakage Find and Fix (LFAF) service Wave’s customers, helping them eliminate water waste through the detection and repair of customer side leaks. The service is one of our premier Active Water Management® services and is critical to the current and future success of the Water Efficiency Services team (no pressure!).
We’re looking for a customer focused, self-starter with a passion for the delivering tangible benefits for the environment and end customers and a willingness to learn and develop. Wave and the Water Efficiency Services team are all about succeeding together, so if you thrive being part of a tight knit, supportive team, then this is the role for you.