CANDIDATE REQUIREMENTS

• At least 12 months experience of HR Learn Systems administration.
• Experience of high-volume administration, ideally in a People Shared Service Centre.
• IT literate with the ability to use Microsoft Office products.
• Excellent written and verbal communication skills.
• Detail oriented with an attention to detail
• High standards of customer service with experience.
• Strong organisational and planning skills.
• Ability to prioritise workload and meet tight deadlines.
• Ability to demonstrate a methodical, analytical and clear approach to problem solving.
• Ability to demonstrate teamwork.

Style and Approach

• Ability to communicate and gain credibility at all levels.
• Ability to use range of HR systems and Microsoft packages.
• Ability to collaborate with stakeholders to resolve complex issues.
• Ability to build and maintain strong internal relationships across the People function.
• Is an advocate for all training and learning opportunities across the business

ROLE PURPOSE

• The Learn Systems Administrator supports the Learning and Development teams across Spire, in managing all administrative aspects of the execution of training programs, including bookings, scheduling, database management, materials/resources preparation, evaluation, and financing.
• They will be working towards agreed SLA deadlines/targets ensuring a high level of customer service is always carried out, on a right first-time basis.
• The Systems Administrator will be responsible for booking and co-ordinating training courses and liaising with internal and external providers. They will be providing guidance and support to the business and dealing with queries in a pro-active way

KEY RESPONSIBILITIES

• Set up and maintain all course information in Oracle Learn, including managing waiting lists, feedback from completed courses, updating course attendance.
• Proactively communicate to staff and management any upcoming requirements where courses are due to expire and ensure refresher training is coordinated in a timely manner. Work with Health and Safety and compliance teams to ensure records are accurate and up to date.
• Delivering a high-quality administration, meeting quality control targets, goals, service level agreements and measures.
• Take ownership of work for self and as a team.
• Build strong working relationships within the team and in the business to provide support and maximise performance.
• Ability to effectively communicate.
• Constantly review and improve processes and procedures.
• Adhoc duties as required from time to time.
• To assist with post and pre-course administration, including sending feedback, collating feedback data, compiling reports which will include attendance monitoring.
• To manage internal waiting lists
• Building and distributing basic reports and data
• To assist with collating and distributing material, issuing joining instructions, sending out prework, course information etc.
• Supporting the Senior Learn Systems Co-ordinator and Learn Systems Admin Team Manager.
• Responding to/resolving learner queries, including those from 3 rd party learners
• Booking training venues and coordinating delegate accommodation requirements