Who are we?
Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Robertson’s mission is to empower our students with the most relevant training and up-to-date industry insights to thrive in a modern work environment.

Learner Support

• Attend faculty/staff meetings and training sessions.
• Respond to student questions and concerns, documenting all correspondence in the student file.
• Maintain regular contact with assigned learners and follow the Learner Review Committee process guidelines.
• Collaborate with other teams to assist learners while actively participating in the Learner Review Committee.
• Promote and communicate learner resources, including software and the Student Portal
• Print & prepare Diplomas & Transcripts for mailing to graduates

Operations Support

• Assists the Manager with ongoing program scheduling changes (as needed) in collaboration with other teams and departments
• Participate in enrollment audits for upcoming courses and program starts
• Assists the Manager with reviewing and maintaining the instructor information sheets
• Assists the team with weekly course instructor content audits for course starts
• Enroll students in courses (as needed)

Documentation/Records/Process reviews
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Review and evaluate procedures and make necessary updates to process documents continuously

• Review student files before graduation to determine graduation eligibility.
• Process legal name change requests and add this data to the student record system.
• Performs other duties/participates in special projects as assigned

Minimum Qualifications
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Diploma in business, administrative office assistant, or similar.

• 2-3 years of related experience in an environment
• Strong communication and customer service skills and ability to build and maintain effective working relationships with students and team members.
• Ability to multitask and manage deadlines in a fast-paced environment
• Highly self-motivated and self-directed; objective-oriented with a high level of attention to detail.
• Strong problem-solving, analytical, and critical thinking skills. Attention to detail
• Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.
• Strong computer and digital literacy skills.
• Ability to work in a diverse, inclusive environment.
• A clear criminal record check

Job Type: Full-time, Permanent
Location: In-person - Winnipeg Campus
Schedule: 8 AM- 4 PM (Monday - Friday)
Salary: $42, 000 - $44, 000 per year

Benefits:

• Dental Care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Eligibility to Work in Canada: All applicants must be legally eligible to work in Canada. You will be required to provide documentation demonstrating your eligibility, such as a valid work permit or proof of Canadian citizenship or permanent resident status.