Learners Wellbeing and Support Officer PNG at DT Global

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learner Welfare, Accommodation Management, Student Services Management, Work Health and Safety, Interpersonal Skills, Communication Skills, Organizational Skills, Administrative Skills, Cultural Sensitivity, Confidentiality, First Aid, WHS Certification, Nutrition Oversight, Security Management, Catering Management, Compliance

Industry

International Trade and Development

Description

Program Background Pacific Australia Skills is a significant Australian investment which stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across the Pacific and Timor-Leste. Pacific Australia Skills builds on the achievements of 17 years of Australian Government support for skills and training in the Pacific. About DT Global Asia Pacific At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact. For more information, please see www.dt-global.com The Role The Learners Wellbeing and Support Officer is responsible for ensuring the safety, wellbeing, accommodation management, and day-to-day welfare of learners under the Pacific Australia Skills program in Papua New Guinea. The role supports the Learner Services Section and works closely with the Operations Manager to ensure learners are accommodated in a safe, inclusive, and supportive environment that meets program, Work Health and Safety (WHS), and duty of care requirements. The position plays a critical role in promoting learner welfare, compliance with student codes of conduct, and contributing to a positive learning experience for the learners. Roles and Responsibilities Learner Wellbeing and Duty of Care Provide day-to-day wellbeing support to learners during the period of boarding. Act as a first point of contact for learner welfare concerns, escalating issues to the Operations Manager and relevant stakeholders where required. Accommodation and Dormitory Management Coordinate and assign dormitory rooms to learners during onboarding. Manage dormitory key issuance, tracking, and retrieval during onboarding and demobilization. Learner Onboarding and Orientation Support learner onboarding processes in collaboration with the Learner Services team. Conduct learner orientations covering: Student Code of Conduct Campus rules and expectations Accommodation guidelines Security Access and Facilities Management Coordinate the issuance and management of learner security passes for: Learner Facility 1 Learner Facility 2 National Automotive Training Centre (NATC) Building Maintain accurate records of access cards/passes issued and returned. Liaise with security personnel to ensure learner access complies with site security protocols. Catering and Nutrition Oversight Monitor meal provision in learner mess facilities. Ensure meals provided are balanced, nutritious, and aligned with learner dietary needs where practicable. Work Health and Safety (WHS) and Grounds Maintenance Support the implementation of WHS standards across learner accommodation and common areas. Ensure grounds, walkways, dormitories, and common facilities are free from hazards and maintained to acceptable safety standards. Administration and Reporting Provide administrative support to the Learner Services Section as required. Maintain accurate records related to accommodation, meals, security passes, and learner welfare issues. Selection Criteria Essential Experience and Knowledge Strong understanding of learner welfare, duty of care, and safeguarding principles. Experience in accommodation, facilities, or student services management. Knowledge of Work Health and Safety standards and practices. Strong interpersonal and communication skills. Ability to work with diverse learner groups in a culturally sensitive manner. Good organizational and administrative skills. Ability to manage confidential information professionally. Previous experience working in student services, training institutions, or residential facilities. Experience working with TVET institutions or development programs is an advantage. Basic first aid or WHS certification is desirable. The Learner’s Wellbeing and Support Officer is expected to uphold Pacific Australia Skills values, policies, and procedures while contributing to a safe, supportive, and well-managed learner environment that enables learners to focus on skills development and employment readiness. Understanding of and commitment to Gender Equality, Disability and Social Inclusion (GEDSI), Child Protection, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), prevention of human trafficking, environmental protection, anti-corruption and other DFAT safeguarding policies. Click on the link or copy paste it to access the full Terms of Reference for this position: https://tinyurl.com/mvv2bwmc HOW TO APPLY Click the 'Apply Now' button. Please submit 1) Your CV 2) A cover letter addressing the selection criteria APPLICATIONS CLOSE 11:59pm PNG time Thursday, 26 February 2026. Should this role be of interest; we encourage you to apply as soon as possible. All applications will be reviewed on a 'rolling basis'. Kindly note only shortlisted applicants will be contacted. DT Global is committed to child protection and safeguarding the welfare of children in the delivery of our international development programs. We are committed to Safety and the Prevention of Sexual Abuse and Harassment (PSEAH), and bribery prevention. DT Global is an equal opportunity employer and we encourage women, men, people with diverse backgrounds and people living with disabilities to apply. This program is funded by the Australian Government and Managed by DT Global.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Learners Wellbeing and Support Officer is responsible for the safety and wellbeing of learners, managing accommodation, and ensuring compliance with safety standards. The role involves providing day-to-day support, coordinating dormitory management, and overseeing learner welfare.