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Learning and Development Associate at Merck Serono Co., Ltd.
San Juan, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Learning Administration, HR Administration, Reporting, Inquiry Management, ServiceNow, Continuous Improvement, Training and Development, Confidentiality, Microsoft Office, Excel, PowerPoint, Learning Management Systems, HR Tools, Adaptability, Customer Service

Industry

Pharmaceutical Manufacturing

Description
Your Role: Deliver learning administration services as per agreed KPIs and SLAs. Follow established work instructions to ensure consistency and compliance with organizational policies. Provide comprehensive administrative support for learning and development including reporting and inquiry management. Respond promptly to inquiries and ensure accurate resolution via ServiceNow. Actively work to achieve agreed and identified performance objectives in alignment with the Employee Services Leadership Team. Seek opportunities for continuous improvement and provide constructive feedback. Work with the Leadership Team to meet agreed training and development goals. Assess if customer requirements are being met effectively. Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfill real time business requirements. Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work. Ensure that all HR personnel data and sensitive information are kept confidential. Other tasks as deemed necessary. Who you Are: A degree in Human Resources, Business Administration, or a related field is preferred. Certifications in Learning and Development, HR Management, or Administration (e.g., SHRM, ATD, or similar) are advantageous. A minimum of 2-3 years of experience in HR administration, learning and development, or a related field. Proven experience with learning management systems and administrative support functions. Proficiency in HR tools and software, particularly ServiceNow or similar platforms. Strong Microsoft Office skills, particularly in Excel and PowerPoint for reporting and presentations.
Responsibilities
Deliver learning administration services and provide comprehensive administrative support for learning and development. Respond to inquiries and ensure accurate resolution while working towards performance objectives.