This role is for a Learning and Development Coordinator, who is accustomed to dealing with a high volume of enquiries to respond to, action and manage.
We are looking for a highly motivated person to join an existing team, supporting the Learning and Development function of our business.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS A LEARNING AND DEVELOPMENT COORDINATOR

• Managing query tickets and resolving them
• Creating new classes for courses that are running
• Managing purchase order requests and the accompanying process
• Supporting eLearning queries and troubleshooting
• Uploading training details and new employees
• Become a high-level user of our Learning Management System – SABA
• Become a high-level user of our ticketing system – Service Now
• Understand our business, the different sectors and the requirements for training in the different areas

WHAT YOU SHOULD BRING TO THE ROLE

• Excellent communication and organisational skills
• Proficient in MS Office
• Previous Learning and Development admin experience is desirable
• Knowledge of SABA