Learning and Development Delivery Specialist at Acquire Intelligence

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Needs Assessment, Curriculum Delivery, Learning Design, Coaching, Facilitating Learning, Communication Skills, Presentation Skills, Adult Learning Principles, Interactive Learning Activities, Microsoft Office, Google Suite, Stakeholder Management, Performance Tracking, Budget Management, Feedback Provision, Team Leadership

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Learning and Development Delivery Specialist, Location: TP2, Eastwood, Quezon City We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment As a Learning and Development Delivery Specialist,, your frontline role is integral in meeting the business objectives and contributing to the success of the organization. A SNAPSHOT OF YOUR ROLE As a Learning and Development Delivery Specialist, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy You will be responsible for performing training needs assessments, delivering curriculum and learning materials, providing contributing to learning design and for managing all phases of training interventions, including learning evaluations and ongoing coaching. . This is how you roll: Ensure that he/she embodies the Vocus Values and complies to Acquire’s code of conduct Ensure that he/she has an accurate knowledge and understanding of the business goals, strategies, and the change & capability models, frameworks, and methods Ensure that he/she has an accurate awareness of the current and the future business state of the brand or department they are supporting Can lead/set an example in showing how to deliver results in the team’s defined scope of support Create strategies and recommendations to support the building of the capability of the trainees they are handling and guide the trainees in performing based on their scope of support. Lead, motivate, coach, and develop the trainees to successfully, effectively, and efficiently achieve the department’s objectives based on their training scorecard Ensure that the trainees have the capacity and capability to achieve the department’s objectives as stated in their training scorecard Ensure the trainees achieve all KPIs Address escalations from our stakeholders and participants Manage the budget allocated for delivery programs Collate delivery results and provide feedback and recommendations to improve outcomes Ensure that the Learning & Development Delivery Manager is looped in all plans, activities, results, and wins, and challenges by sending clear, accurate, and timely reports and deliverables A BIT ABOUT YOU Minimum of 2 years work experience as an agent in a BPO set-up Minimum of 2 years work experience in technical, soft skills, and leadership training Has had heavy exposure in working with Australian Telco and Energy products Has strong background and experience in facilitating learning, coaching, and training Has stellar performance track record and does not have records of performance issues that required disciplinary action in the past 12 months Familiarity with adult learning principles and interactive learning activities Knowledge of traditional and modern educational techniques Excellent communication and presentation skills Additional certification in training is a plus Proficiency in Microsoft Office and Google Suite applications WHAT SUCCESS LOOKS LIKE Stakeholder, employee and Customer Satisfaction, e.g., Net Promoter Score, Customer Effort Score, Efficiencies, CSAT, Sales conversion, Retention conversion, First Call Resolution, credit reduction Other metrics as dictated by the Operations Department, Change & Capability or other Stakeholders Ultimately, you will ensure our work environment helps employees develop their skills and fosters career advancement WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration Impact Passion Transparency Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Learning and Development Delivery Specialist is responsible for performing training needs assessments, delivering curriculum and learning materials, and managing all phases of training interventions. This role also includes coaching trainees and ensuring they meet departmental objectives.