WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description

We are seeking an enthusiastic and innovative Learning and Development Manager to join our team in Dubai, United Arab Emirates. As a key member of our organization, you will be responsible for designing, implementing, overseeing comprehensive training programs and support T&C operations. This role is vital to driving Accor’s brand standards by nurturing talent, ensuring compliance, and fostering a culture of continuous learning and inclusion.

• Create and execute the company’s training plan and budget in alignment with organizational objectives
• Conduct annual training needs assessments and collaborate with department managers to identify skill gaps and development opportunities
• Design, facilitate, and evaluate engaging training programs for employees at all levels
• Establish and maintain partnerships with industry associations, external training providers, and academic institutions
• Develop and manage a centralized learning resource library, including digital and print materials
• Implement and maintain a user-friendly learning management system (LMS) to track training activities and participant progress
• Coordinate new hire orientation programs and assist with the integration of new employees
• Stay current with industry trends and best practices in learning and development
• Prepare and present comprehensive training reports to senior management
• Collaborate with T&C and other departments to align training initiatives with company-wide strategies
• Measure and evaluate the effectiveness of training programs, making data-driven improvements as needed
• Develop and implement succession planning strategies to support organizational growth and talent retention
• Create and manage mentorship programs to foster employee development and knowledge transfer
• Design and deliver leadership development programs for emerging and existing leaders within the organization
• Implement innovative learning technologies and methodologies, such as microlearning and gamification, to enhance engagement and knowledge retention
• Support the Director of T&C with recruitment coordination, staff onboarding, employee records management, attendance tracking, and T&C compliance.
• Assist in employee relations by responding to queries, facilitating communication, and escalating issues when needed.
• Help administer performance management processes, including performance reviews and disciplinary actions.
• Manage T&C administrative tasks such as payroll coordination, benefits support, contract renewals, and compliance reporting.
• Collaborate with the Director of T&C on employee engagement, retention initiatives, and talent planning.
• Partner with hotel leadership and the Director of T&C to align learning and T&C activities with operational objectives and company culture.
• Support diversity, equity, and inclusion efforts in all training and HR initiatives.
• Represent the hotel in T&C and L&D forums or external training events as required.
• Maintain awareness of hospitality labor laws and best practices to ensure policy compliance.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, or a related field
• Proven experience as a Learning and Development Manager, preferably in the hospitality industry
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent facilitation and presentation skills with the ability to engage diverse audiences
• Proficiency in learning management systems (LMS) and e-learning authoring tools
• Demonstrated ability to create and manage training budgets
• Strong analytical and project management skills
• Experience in conducting training needs assessments and developing targeted learning solutions
• Excellent interpersonal and communication skills, both written and verbal
• Ability to build and maintain positive relationships with stakeholders at all levels
• Familiarity with performance management processes and their integration with learning and development
• Creative problem-solving skills and a proactive approach to challenges
• Flexibility to adapt to changing priorities and deadlines
• Strong organizational skills with attention to detail
• Proficiency in Microsoft Office Suite and data analysis tools

Additional Information

• Create and execute the company’s training plan and budget in alignment with organizational objectives
• Conduct annual training needs assessments and collaborate with department managers to identify skill gaps and development opportunities
• Design, facilitate, and evaluate engaging training programs for employees at all levels
• Establish and maintain partnerships with industry associations, external training providers, and academic institutions
• Develop and manage a centralized learning resource library, including digital and print materials
• Implement and maintain a user-friendly learning management system (LMS) to track training activities and participant progress
• Coordinate new hire orientation programs and assist with the integration of new employees
• Stay current with industry trends and best practices in learning and development
• Prepare and present comprehensive training reports to senior management
• Collaborate with T&C and other departments to align training initiatives with company-wide strategies
• Measure and evaluate the effectiveness of training programs, making data-driven improvements as needed
• Develop and implement succession planning strategies to support organizational growth and talent retention
• Create and manage mentorship programs to foster employee development and knowledge transfer
• Design and deliver leadership development programs for emerging and existing leaders within the organization
• Implement innovative learning technologies and methodologies, such as microlearning and gamification, to enhance engagement and knowledge retention
• Support the Director of T&C with recruitment coordination, staff onboarding, employee records management, attendance tracking, and T&C compliance.
• Assist in employee relations by responding to queries, facilitating communication, and escalating issues when needed.
• Help administer performance management processes, including performance reviews and disciplinary actions.
• Manage T&C administrative tasks such as payroll coordination, benefits support, contract renewals, and compliance reporting.
• Collaborate with the Director of T&C on employee engagement, retention initiatives, and talent planning.
• Partner with hotel leadership and the Director of T&C to align learning and T&C activities with operational objectives and company culture.
• Support diversity, equity, and inclusion efforts in all training and HR initiatives.
• Represent the hotel in T&C and L&D forums or external training events as required.
• Maintain awareness of hospitality labor laws and best practices to ensure policy compliance