Learning and Development Manager

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

• Regularly benchmarks the learning function with Learning Success Levels
• Bases the direction for learning on a thorough Learning Need Analysis
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
• Prepares and produces training calendars that reflect performance gaps and learning needs
• Markets the learning function’s programs, initiatives, and online learning
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning

WHAT YOU WILL DO:

• Manage and facilitate (in collaboration with other presenters) Embark for all new employees
• Manage and facilitate (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, NLO, GROW, and annual compliance requirements.
• Ensure new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program Maintains an effective Designated Trainer program
• Manage an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
• Partner with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
• Plan and co-facilitate training activities if/when training is part of the solution
• Coach managers to ensure the necessary training and learning is conducted in departments on a consistent basis
• In collaboration with People & Culture or relevant Department Head, manage all compliance and safety training related to the property
• Ensure new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
• Facilitate and/or coach others to facilitate management development programs including GROW
• Assist Managers with writing their development plans, ensuring the contents are focused on experience-based learning