POSITION: LEARNING AND DEVELOPMENT MANAGER

Reports To: General Manager
Works Closely With: Strategic Operations Manager, Head of Operations, Head of People and Culture, Zone Leaders (Medical, Fitness, Recovery, F&B), Marketing and Tech Partners
The Learning and Development Manager is the key architect of how the LLMG team shows up every day — in knowledge, behaviour, and care. This role is responsible for building, delivering, and scaling learning experiences that reflect our brand values, elevate service quality, and unite cross-functional teams around a shared standard of excellence.
You will deliver in-person training and create scalable content including SOPs, videos, and digital modules tailored to medical, fitness, recovery, and F&B roles. This role suits someone highly organised, people-focused, and excited by innovation, collaboration, and fast growth.

REQUIREMENTS

• 6 to 8 years of experience in learning and development, hospitality or wellness training, or people development in high-touch environments
• Skilled in delivering live team training across multiple departments or functions
• Proficient in digital content creation and learning platforms, including AI-enhanced tools
• Demonstrated success in developing SOPs, onboarding journeys, and modular learning systems
• Excellent communication skills with the ability to simplify concepts and energise learners
• Independent, adaptable, and detail-oriented
• Strong cross-functional collaboration experience
• Deep alignment with LLMG’s values and a passion for helping people grow