REQUIRED EDUCATION/EXPERIENCE

• Bachelor’s Degree, Certification or equivalent in a related field;
• Demonstrated experience in project management, operations, volunteer program management, organizational learning or education/assessment; and
• Minimum two years’ experience in a learning, education, assessment, or membership organization preferred.

REQUIRED QUALIFICATIONS/ SKILLS

• Exceptional written and verbal communication skills;
• Experience developing and managing group communications, marketing campaigns, operational documentation and standard templates;
• In-depth knowledge of MS Office Suite (Word, Excel, Power Point, Outlook);
• Proficient in MS Excel (e.g., pivot tables, formulas, automations);
• Experience analyzing and interpreting data to inform reporting, gap analysis, process improvement, and content strategy decisions;
• Excellent project management experience, including ability to develop, execute, and coordinator multiple project plans and adapt to unforeseen circumstances;
• Knowledge of Agile/Scrum processes;
• Experience with project management and collaboration tools (e.g., Asana, Miro);
• Familiarity with item banking systems and Learning Management Systems (LMS);
• Proven ability to lead and manage complex projects with multiple stakeholders;
• Ability to create and manage surveys, polls, and spreadsheet-based reporting;
• Consistent attention to detail and follow-through skills;
• Capable of analyzing problems rigorously and from all angles, showing sound practical judgment; and
• Experience with contract negotiation, content vendor management, and workflow process coordination.

OVERALL POSITION PURPOSE

This position ensures the Learning and Development department meets organizational goals by leading, managing, and delivering high-impact education and assessment projects. This includes overseeing mission-critical programs such as the Maintenance of Certification (MOC) process through cross-functional coordination, content quality assurance, volunteer and vendor management, and data-driven operational strategies. The Learning and Development, Operations Program Manager will promote and support the Inteleos culture of inclusivity.

CORE RESPONSIBILITIES

• Lead and manage department-wide projects, including business analysis, workflow design, quality assurance, and deployment of learning and development initiatives;
• Own day-to-day operations of Maintenance of Certification programs, ensuring timely, accurate implementation using structured project planning, task coordination, and consensus-driven collaboration;
• Build and maintain a master schedule across MOC development efforts, including volunteer recruitment, training, item development, feedback loops, and assessment deployment;
• Ensure content oversight across projects, including structural accuracy, tagging, content health tracking, and SME feedback incorporation;
• Manage volunteer onboarding and coordination across digital platforms (e.g., LMS, Surpass), including task assignment, progress tracking, and communication;
• Lead marketing and communications strategies for MOC to engage external volunteers and promote internal departmental initiatives;
• Assist the Director of Learning and Assessment in the implementation of Department strategic initiatives;
• Support external vendor relationships, including contract oversight for item development and editing, progress tracking, and quality control;
• Collaborate with internal departments (e.g., Measurement, Volunteer Engagement) to align project goals, data outputs, and recruitment timelines;
• Analyze item gap reports and project data to inform workload prioritization and resource allocation;
• Keep learning and assessment development knowledge and skills up to date by maintaining an awareness of the latest tools and techniques within the field;
• Assist in fostering a team-oriented environment by maintaining close working relationships with Assessment Division staff;
• Maintain and follow ANSI processes/procedures as required for organizational accreditation; and
• Other duties as assigned.