Are you passionate about creating impactful learning experiences? Join our dynamic Learning & Development team at the British Heart Foundation, where you will play a crucial role in providing exceptional and impactful training within our Customer Service and Customer Operations teams.
This hands-on role involves designing and delivering engaging training programmes that foster a culture of continuous learning.
As a Learning & Development Specialist, you will work with the wider Talent & OD team and Customer Service Centre (CSC) stakeholders on the complete training cycle for colleagues within our CSC. This will include identifying training needs, delivering training and evaluating the effectiveness. You’ll ensure that our training programmes align with the British Heart Foundation’s priorities and deliver tangible results.

Key responsibilities include:

• Collaborating with stakeholders to identify training needs and develop tailored learning solutions.
• Designing and delivering engaging virtual and face-to-face training programmes.
• Facilitating memorable training sessions that inspire and motivate our team members.
• Supporting the onboarding and induction process for new colleagues joining the CSC.
• Continuously evaluating and enhancing training programmes to ensure they meet the highest standards and BHF values.
• Influence and encourage colleagues to take ownership of their learning through formal, informal and self-directed learning interventions.

ABOUT YOU

We are looking for a skilled trainer with previous experience in designing and delivering training in a customer-centric environment. With knowledge of adult learning theories and digital content creation, you’ll have a passion for creating and leading innovative and engaging training.
You’ll have previous experience providing training on management, communication, professional skills and development and diversity, equality and inclusion.

To succeed in this role, you will have:

• Excellent communication and interpersonal skills.
• Proficiency in MS Office, especially PowerPoint, Word, Excel, and Teams.
• A training qualification, or equivalent relevant experience
• Experience training within a customer centric organisation
• Psychometrics experience e.g. DISC/Myers Briggs/Insights would be desirable but not essential
• Strong project management skills
• Highly efficient and well organised with the ability to adapt and innovate in a fast-paced setting.

ABOUT US

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Key responsibilities include:

• Collaborating with stakeholders to identify training needs and develop tailored learning solutions.
• Designing and delivering engaging virtual and face-to-face training programmes.
• Facilitating memorable training sessions that inspire and motivate our team members.
• Supporting the onboarding and induction process for new colleagues joining the CSC.
• Continuously evaluating and enhancing training programmes to ensure they meet the highest standards and BHF values.
• Influence and encourage colleagues to take ownership of their learning through formal, informal and self-directed learning interventions

To succeed in this role, you will have:

• Excellent communication and interpersonal skills.
• Proficiency in MS Office, especially PowerPoint, Word, Excel, and Teams.
• A training qualification, or equivalent relevant experience
• Experience training within a customer centric organisation
• Psychometrics experience e.g. DISC/Myers Briggs/Insights would be desirable but not essential
• Strong project management skills
• Highly efficient and well organised with the ability to adapt and innovate in a fast-paced setting