Learning and Development Specialist at Forbes Travel Guide

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Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

LMS Administration, Data Modeling, APIs, Automation, Reporting, Integration, SQL, Power BI, Scripting, Documentation, Communication, Compliance, User Provisioning, Dashboard Development, Technical Solutions, Data Quality

Industry

Hospitality

Description

Job Details Position Type: Full Time The Learning Technology and Data Specialist is a hands on role that powers our learning ecosystem, connecting the LMS to the broader tech stack, automating data flows, and turning learning data into clear insights. You’ll partner closely with our LMS Administrator, Kayla Bella, and Instructional Designer, Andria Owens, to ensure a seamless learner experience and trustworthy reporting for a global audience. This role is instrumental to our upcoming launch timeline and ongoing scale. What You’ll Do (Core Responsibilities) 1. Integrations and Architecture Own day to day configuration, maintenance, and monitoring of LMS integrations such as HRIS, CRM, SSO, IdP, proctoring, assessment, and content libraries. Build and maintain API based connections and data syncs, create technical runbooks and incident response guides. Partner with IT and Security on authentication and authorization, SAML, OIDC, OAuth, SCIM provisioning, and governance. 2. Data, Reporting, and Insights Design robust data models and pipelines from the LMS to analytics such as Power BI or Tableau, ensuring accuracy and freshness of KPIs. Develop executive and operational dashboards, including adoption, completion, time to competency, NPS, CSAT, cohort performance, and certification readiness. Establish data quality rules, reconciliation checks, and documentation for audit and compliance. 3. Automation and Operations Automate high volume workflows such as user provisioning, enrollments, tagging, certificate issuance, and crediting using RPA, no code tools, or scripts. Manage release testing and change control, including sandbox validation, UAT coordination, and phased rollouts. Maintain a transparent backlog and sprint board in Microsoft Planner, and track SLAs for incidents and requests. 4. Vendor and Stakeholder Collaboration Serve as a technical point of contact with LMS and key vendors such as Honorlock and others, escalating and resolving integration issues. Translate business requirements from Learning, GTM, and leadership into scalable technical solutions. Provide enablement for admins and content teams via SOPs, job aids, and quick reference guides. Near Term Outcomes and Success Metrics By 30 days Inventory all current and planned integrations, document data dictionaries and flow diagrams. Stand up an issue and runbook library, and define SLAs and severity levels. By 60 days Deliver version one executive dashboard covering adoption, completion, and compliance KPIs. Implement automated user provisioning and enrollment rules for at least one priority audience. By 90 days Achieve 99.9 percent integration uptime for core systems, and reduce manual admin workload by 25 percent through automation. Publish data quality scorecards, including accuracy, completeness, and timeliness, and implement remediation playbooks. Ongoing KPIs Integration uptime and mean time to recovery. Data accuracy and reconciliation error rate. Dashboard adoption, including monthly active viewers and decision use cases. Hours saved through automation, baseline versus current. SLA adherence for incidents and requests. Qualifications 3 to 5 years in learning technologies, data or BI, systems analysis, or adjacent technical roles. Hands on experience with LMS administration and integrations, Docebo experience a plus, and proctoring or assessment tools such as Honorlock or similar. Proficiency with APIs, REST, JSON, and basic scripting in PowerShell, Python, or JavaScript, or no or low code automation platforms. Working knowledge of SSO, IdP, SAML, OIDC, SCIM, and role based access control. Solid skills in data modeling and BI, Power BI preferred, Excel advanced, plus intermediate SQL for data preparation and validation. Familiarity with SCORM, xAPI, content packaging, and learning data standards. Strong documentation habits and cross functional communication skills to translate business to technical. Preferred Qualifications Experience with Docebo Learn, Connect, or Content, Honorlock integration patterns, and LMS sandboxes or UAT. Exposure to middleware or ETL tools such as Boomi, Workato, Azure Data Factory, or Power Automate. Background in privacy, compliance, and data governance for global audiences such as GDPR, SOC 2, and access logging. Experience building executive ready dashboards and narratives across product, operations, and revenue perspectives. Bachelor’s degree in IS, Data Analytics, Education Technology, or related field, or equivalent practical experience. Certifications including Docebo Admin, Microsoft Power BI, Azure or AWS fundamentals, and Security are nice to have. Tools and Environment (Representative) LMS: Docebo, sandbox and production. Proctoring or Assessment: Honorlock and LMS native assessment. Identity and Access: Azure AD or Entra ID, SAML, OIDC, SCIM. Data and Analytics: Power BI, Excel, SQL such as Azure SQL or SQL Server or equivalent. Automation or ETL: Power Automate, Workato, or Boomi as applicable. Project and Knowledge: Microsoft Planner as source of truth, SharePoint or OneDrive, Confluence or Notion optional.

Responsibilities

The Learning and Development Specialist will manage LMS integrations and data reporting, ensuring a seamless learner experience. They will also automate workflows and collaborate with vendors to resolve integration issues.