About the RoleWorking closely with leaders, you will shape the learning and development approach across the business. Your focus will include service standards, online learning and workforce capability.You will build consistent learning experiences that support employee confidence and customer service outcomes. The role also provides exposure to broader people initiatives across the employee lifecycle.

• Key ResponsibilitiesDevelop learning programs aligned with business and service goals.
• Implement service standards across operational teams.
• Coordinate online learning and capability initiatives.
• Support leaders with practical development plans.
• Track participation, feedback and learning outcomes.
• Maintain accurate training records and learning resources.
• Contribute to broader people and culture initiatives.
• Promote consistent employee experiences across the hotel.

• What You’ll Need to SucceedExperience in learning and development, preferably within hospitality, retail or customer service.
• Strong experience implementing service standards or capability programs.
• Confidence working with leaders and operational teams.
• Experience using online learning platforms.
• Strong facilitation, communication and stakeholder skills.
• A practical approach to translating business needs into learning solutions.
• Strong organisation and attention to detail.

What You’ll Get in ReturnYou will join a premium hospitality environment during an important stage of growth. The role offers scope to influence service delivery, employee capability and development standards.You will work with leaders who value learning and support consistent employee experiences.

• What You Need to Do NowIf this opportunity suits your experience, apply online with an updated CV.For a confidential discussion, contact Krystal Smith at Hays on 07 3243 3022 or krystal.smith@hays.com.au.

About the RoleWorking closely with leaders, you will shape the learning and development approach across the business. Your focus will include service standards, online learning and workforce capability.You will build consistent learning experiences that support employee confidence and customer service outcomes. The role also provides exposure to broader people initiatives across the employee lifecycle.

• Key ResponsibilitiesDevelop learning programs aligned with business and service goals.
• Implement service standards across operational teams.
• Coordinate online learning and capability initiatives.
• Support leaders with practical development plans.
• Track participation, feedback and learning outcomes.
• Maintain accurate training records and learning resources.
• Contribute to broader people and culture initiatives.
• Promote consistent employee experiences across the hotel.

• What You’ll Need to SucceedExperience in learning and development, preferably within hospitality, retail or customer service.
• Strong experience implementing service standards or capability programs.
• Confidence working with leaders and operational teams.
• Experience using online learning platforms.
• Strong facilitation, communication and stakeholder skills.
• A practical approach to translating business needs into learning solutions.
• Strong organisation and attention to detail.

What You’ll Get in ReturnYou will join a premium hospitality environment during an important stage of growth. The role offers scope to influence service delivery, employee capability and development standards.You will work with leaders who value learning and support consistent employee experiences.

• What You Need to Do NowIf this opportunity suits your experience, apply online with an updated CV.For a confidential discussion, contact Krystal Smith at Hays on 07 3243 3022 or krystal.smith@hays.com.au.