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Learning And Development Specialist at LHH
Berlin, Berlin, Australia -
Full Time

Start Date

Immediate

Expiry Date

12 Nov, 26

Salary

0.0

Posted On

17 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Advertising, Marketing & PR

Description
  • xtensive customer service experience within financial services (preferably personal loans but any lending experience would be considered).
  • In depth knowledge and awareness of the financial services industry and regulations. E.g. FCA Guidelines, experience of KYC/TCF principles.
  • The ability to handle and resolve complex customer queries and complaints efficiently and independently.
  • Strong attention to detail with a high regard for accuracy.
  • Ability to work confidently individually or as part of a team, you’ll be self-motivated, being able to recognise your own strengths and weaknesses, being committed to your own personal development and actively seeking opportunities to maximise contribution.
  • A proactive mindset, with the ability to identify problems that may arise and suggest solutions.
  • Excellent communication skills whilst liaising with colleagues and other areas of the business.
  • Exceptional customer service skills being able to listen, communicate effectively and manage expectations. You’ll be expected to take ownership and accountability of your work on a daily basis.
  • Communicate with customers through multiple channels at one time.
  • Be results driven and have the ability to work well under pressure.
  • You should possess the ability to be flexible, being able to adapt quickly to changing requirements and business demands.
  • The ability to work with other members of the team to eliminate process waste which does not add value to the borrower or the business and provide clear and concise rationale for the changes.
  • The desire to progress and development their skill set. Joining a FinTech startup is a fantastic opportunity to showcase your expertise. The success of the business relies directly on your actions.
  • Experience working with vulnerable customers, complaints and financial difficulty.

How To Apply:

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Responsibilities