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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
The Learning and Development Specialist is responsible for the coordination, evaluation, and assisting with the development of learning solutions to support individual, leader, team and organizational development, performance, and engagement across the organization. This role is also responsible for collaborating with staff, subject matter experts, and leadership for the deployment of courses and training materials that enhance the competencies of employees at all levels and align with the strategic efforts of the organization.

Essential Responsibilities:

• Plan, schedule, and organize learning events across the organization. Maintain and publish training calendars, communicate offerings, and manage all event logistics including, but not limited to, IT setup, speaker coordination, venue and catering arrangements, printed materials, and documentation, to ensure smooth and effective delivery.
• Manage course rosters, and eLearning courses in the Learning Management System (LMS). Proactively communicate course events, expectations, and follow up with participants and leadership.
• Identify, track, and analyze key learning and development metrics across delivery formats. Create dynamic data visualizations and reports to evaluate program effectiveness and provide actionable insights for leadership and strategic planning.
• Support the design and delivery of online learning experiences, including the Learning and Development website, virtual programs, and annual trainings. Apply adult learning principles to support the creation of engaging, effective learnings across digital platforms.
• Collaborate interdepartmentally and cross functionally to ensure accurate and timely reporting on all Learning and Development success metrics.
• Oversee relationships with learning and development vendors, including managing contracts and renewals, tracking and curating vendor-provided content, and ensuring a positive and productive partnership to support organizational learning goals.

Supporting Responsibilities:

• Travel to various PacificSource offices to deliver training.
• Model and encourage PacificSource values.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of three (3) years of experience with Learning Management Systems (LMS) and coordinating learning and development programs. Experience should include organizing training logistics, supporting digital learning initiatives, and maintaining training records. Experience in a service-oriented environment is preferred.
Education, Certificates, Licenses: Requires Bachelor’s degree in Training and Development, Education, Psychology, Communications, Human Resources, Business Administration or related field, or equivalent years of additional relevant experience in lieu of degree required.
Knowledge: Proficient in Microsoft Outlook, Word, Excel, PowerPoint. Familiar with eLearning technologies, such as Articulate Storyline or Captivate. Experience with Learning Management Systems. Excellent customer service, interpersonal and communication skills. Ability to manage and adapt to change and deal with ambiguity.

Competencies

• Adaptability
• Building Customer Loyalty
• Building Strategic Work Relationships
• Building Trust
• Continuous Improvement
• Contributing to Team Success
• Planning and Organizing
• Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately up to 20% of the time.
Skills:
Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times

Essential Responsibilities:

• Plan, schedule, and organize learning events across the organization. Maintain and publish training calendars, communicate offerings, and manage all event logistics including, but not limited to, IT setup, speaker coordination, venue and catering arrangements, printed materials, and documentation, to ensure smooth and effective delivery.
• Manage course rosters, and eLearning courses in the Learning Management System (LMS). Proactively communicate course events, expectations, and follow up with participants and leadership.
• Identify, track, and analyze key learning and development metrics across delivery formats. Create dynamic data visualizations and reports to evaluate program effectiveness and provide actionable insights for leadership and strategic planning.
• Support the design and delivery of online learning experiences, including the Learning and Development website, virtual programs, and annual trainings. Apply adult learning principles to support the creation of engaging, effective learnings across digital platforms.
• Collaborate interdepartmentally and cross functionally to ensure accurate and timely reporting on all Learning and Development success metrics.
• Oversee relationships with learning and development vendors, including managing contracts and renewals, tracking and curating vendor-provided content, and ensuring a positive and productive partnership to support organizational learning goals

Supporting Responsibilities:

• Travel to various PacificSource offices to deliver training.
• Model and encourage PacificSource values.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned