Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune’s Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
Watch this short video for a brief introduction to Paradigm.
Paradigm is seeking a full-time Learning and Development Specialist. This position holds accountability for supporting the on-boarding, development and implementation of educational programs that support new team members across the organization. The Learning and Development Specialist collaborates with subject matter experts, IT business analysts, department-level training leads, and direct supervisors /managers to conduct discovery needs sessions, formulate plans, and develop educational programs and learning content that support operational success and business goals.

QUALIFICATION REQUIREMENTS:

• Education: Bachelor’s degree from an accredited educational institution preferred; applicable learning and development experience may substitute for this requirement.
• Prior experience with technical or systems education is required.
• Language Skills - Excellent verbal and written communication skills. Demonstrated ability to simplify complex material for learning and development, utilize negotiation/conflict resolution skills to resolve issues, and provide creative solutions and ideas.
• Computer Literacy - Advanced computer skills including working knowledge of the Internet, Microsoft Word, Outlook, PowerPoint, Excel, and Teams; Articulate instructional design platforms, and familiarity with learning management systems, as well as other tools/programs utilized for distance learning and webinar presentations.
• Willing and able to learn new technical skills as necessary.
• Reasoning Ability - Ability to learn new processes quickly. Ability to analyze workflow and make recommendations for changing processes (e.g., simplifying) as appropriate.
• Excellent time management skills and the ability to prioritize work are essential.
• Work is generally independent and virtually collaborative in nature.
• Able to travel as needed (< 25%).

• Develop education programs and learning content that uses the appropriate methods of delivery to accommodate learning styles and the learning environment.
• Partner with subject matter experts, and other key stakeholders to understand training needs, develop appropriate content, and recommend approaches to meet intended learning outcomes for a variety of audiences within Paradigm.
• Act as a point-of-contact between the trainee, department-level training lead, and or trainee supervisor /manager.
• Maintain all training documentation, knowledge assessments, and trainee schedules for assigned educational programs and onboarding sessions.
• In coordination with department-level training lead, and or trainee supervisor /manager, develop individualized training plans and timelines for assigned trainee.
• Provide support to both the trainee and others involved in department-level training activities on a to monitor trainee progress, and make recommendations for meeting deadlines/productivity expectations, as needed.
• Provide expertise in designing effective blended, asynchronous, and instructor-led learning programs to support organizational learning and development needs.
• Effectively utilize a variety of instructional tools and technology in developing high-quality, and engaging learning materials.
• Apply adult learning theories into practical, application-based learning strategy.
• Create strong alignment between program competencies, course-level objectives, assessments, and learning activities to improve learner outcomes.
• Incorporate feedback and evaluation results related to job performance to modify future programs to better meet learning goals for training programs.
• Support the delivery of new hire onboarding / orientation and other learning programs through online and instructor-led classrooms, and individual coaching.
• Lead or assist in training for technical systems rollouts, and enhancements to ensure consistent adoption of clinical application systems.
• Use a training environment to train learners on system applications and processes.
• Maintain existing courses / instructional materials in the learning management system (LMS) on a maintenance schedule and work with content owners to ensure up to date and continued relevance.
• Troubleshoot technical problems and issues with user access, online course functionality, and other miscellaneous issues within the LMS as reported by users.
• Prioritize and manage course development activities and deliverables for multiple projects to ensure on-time delivery of course content.
• Work independently and lead projects to produce quality results in a fast-paced and dynamic work environment.
• Regularly participate in meetings, requiring close interactions with various project stakeholders to develop advanced level knowledge in organizational processes, and applications.
• Incorporate The Paradigm Way, diversity, equity, inclusion, and belonging into all learning programs.