Full job description

Learning & Development Specialist

Build the future of learning across ANZ, partner with global experts and create development experiences that change lives

At WSA, we believe better hearing brings people closer to the moments that matter most.

As a global leader in hearing healthcare, our 12,000 colleagues across 130 countries are united by a shared purpose: unlocking human potential by bringing back hearing for millions of people around the world. Through innovation, expertise and care, we help people reconnect with family, work and life every day.

Part of the WSA Group, Bloom Hearing Specialists operates a growing network of hearing care clinics across Australia and New Zealand. As we continue to invest in our people, capability and future growth, we're looking for an experienced Learning & Development Specialist to help shape how learning drives performance, development and customer outcomes across our retail network.

This is more than a traditional L&D role.

It's an opportunity to influence capability across an entire ANZ business, help build our Retail Academy, partner with global learning experts and create learning experiences that make a meaningful impact on employees, customers and business performance.

Why Join Us?

• Make Work Meaningful

Your work will help develop the people who improve hearing and change lives every day. Every learning experience you create contributes to better customer outcomes and stronger communities.

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• Build Something That Matters

You'll play a key role in shaping and evolving our ANZ Retail Academy, creating scalable development programs that support the growth of our people and business.

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• Work Locally, Think Globally

Partner with ANZ leaders and global learning specialists to bring best-practice learning solutions to life while gaining exposure to international expertise and capability frameworks.

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• Create Visible Impact

From onboarding and leadership development to customer experience and sales capability, your work will directly influence performance across our retail network.

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• Grow Your Career

Join an organisation committed to continuous learning, professional development and creating meaningful career pathways for its people.

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• Be Part of a Supportive Culture

We believe our best results come from collaboration, curiosity and continuous improvement. You'll join a team that values new ideas, celebrates success and supports one another to thrive.About The Role

Reporting to the Head of Retail Operations, you'll design, deliver and embed impactful learning solutions that build capability across our ANZ Retail business.

Working closely with Retail Leadership, Global Learning & Development and key stakeholders, you'll create learning experiences that strengthen employee capability, accelerate development and support business growth.

Location: Milton, QLD

Employment Type: Permanent Full-Time

Work Arrangement: Hybrid (4 days in the office, 1 day remote)

What You’ll Be Doing

• Develop Capability Across Our Retail Network